Rachel was wonderful especially as she was unexpectedly faced with three extra family members in her consulting room!! Rachel is warm friendly and professional, putting everyone at ease. We had travelled some distance to be there and were a little early, it would have been nice to have been shown to a waiting room rather than standing outside but we appreciate that this is the nature of the building which is on several floors and has a secure front door. Not sure how this could be overcome but it was our first visit and it was a little unnerving. Perhaps a little more information about what to do on arrival at the building would be helpful. Everything else was excellent including being booked in very quickly for the next appointment.