I recently reached out to Revive for a quote on a project, but unfortunately, this experience did not meet expectations. While my past interactions with the company were positive—primarily working with Jameson—this time, I was connected with Jon Salas, and the level of service was disappointing. The initial consultation with Jon went well, and I provided all the necessary details about the project. I was told to expect a preliminary estimate EOD. However, after following up the next day, I didn’t hear back for three days. When I finally received a response, it was incomplete and only addressed a small part of the project. Nearly two weeks have passed since the initial consultation, and I still haven’t received an estimate or any meaningful follow-up. If Revive prioritizes larger jobs over smaller ones, they should make that clear from the outset. The lack of communication and follow-through has been disappointing and unprofessional. This experience has been a sharp contrast to my previous positive interactions with the company. While I understand every business has its challenges, consistency and communication are crucial—and in this case, both were lacking. I hope Revive takes steps to improve their process and ensure every potential client receives the attention they deserve, regardless of project size.