I already wrote an email to the company and sent messages through IG dm about this without a response. I received my rinse kit pro and it was a disaster. There were wires sticking out between the shell and the insert. The were bolts that were not even installed holding the pump in place. A single piece of packing tape poorly applied is what was holding the battery in place and the insert was severely warped. Yet, there was a QC inspection card laying on top. That means someone was either lazy and just tossed a card in and didn’t bother to actually evaluate the unit or they evaluated, have no idea how to do their job and still decided to waste my time as a buyer and the companies time as an employee. Overall the product is bottom of the barrel in quality of parts and especially poor quality in regards to factory assembly. I would’ve expected someone from Rinsekit to have inspected the unit after I returned it, verified indeed is was a dumpster fire and then issued some sort of apology. The fact that didn’t happen tells me the company simply doesn’t care