I order the Poolbot IB50 on 27th November 2022. The product was in stock according to the website. I ordered it from this company because they promised quick shipping and I needed it for xmas. I tried calling the number on their website on 11/12 without success no-one answered. I emailed on the same date asking for an urgent update on my order. On 16/11 I finally received a reply to my urgent email. The reply was passive aggressive and stated that it "clearly states on the website that this is a pre- order product and that stock was delayed but would be arriving next week and should be shipped then. I checked the product page again and it didn't mention anything about being a pre-order item. I then checked all tabs and fine print, finally lost amongst a tiny paragraph in the "item description" on a different page i found a small sentence mentioning pre-order. I replied to the email advising that it was not clear that it was pre-order and had I know that, I most certainly would NOT have purchased it from them. I did not receive a reply to this. I followed up again on 27th Dec, still no answer. Then I get an automated email on 4th of Jan saying order has been shipped. I finally received it on 10th January, this morning. I plugged it in to charge it and it appears to be broken. I rang the office number and received a recorded message saying "your call cannot be answered please try again later". I have also emailed asking them to urgently contact me and am awaiting a reply. I spent $799 on a product that appears to be broken. The customer service is non- existant. I have since read other peoples 1 star reviews and sincerely wish I had read them before I gave my hard earned money to this company!! My advice to anyone is AVOID THEM LIKE THE PLAGUE!! Shop elsewhere and save your money and your sanity.