Any business is bound to receive positive and negative comments. Even the big players like Amazon, Noon or you name it are not spared from negative comments. Customer reviews are seen as an opportunity to improve their service for better customer delight. This is what is expected from a company visioned for growth. However, RPH is exceptional and stands out when it comes to maintaining the customer rating. They work hard tirelessly to ensure the ratings are up and sound despite of all those negative reviews from genuine customers. We know how this has been bettered and achieved. It would have been much better if your team have had put in a fraction of this effort to serve and fulfill the customer requests that are assured during the persuading session that's been conducted in various hotel venues. Though been to their office on many compelling occasions, I am yet to witness a customer leaving their office happily. This is a place where the term "Shameless" can be redefined; you will find this roaming in there abundantly.