They even deleted or blocked my post on their Google reviews without giving me any service or refunding my money. ***June 1st update- their Delight team called my husband and persuaded him to take down this review inorder to avail services. So, you can actively monitor your Google reviews and reply promptly but you can't reply to normal emails and provide services is it? And the audacity they had to tell him, "one option to get a refund or your money back, you can sell this package to another couple". If anyone has doubts about this company.....all their so called 5 star reviews start pouring in as soon as a 1 star reviews comes in. Their reviews do not have anything more than a year old and they claim they have been in this business for years when you go for their marketing presentation. I'm sure all their employees are enjoying the trips and vacations with the hard earned money of unfortunate people like us, and those are the posts that appear on their Google reviews. And if you call any of their managers or POCs, they all happen to be on leave for indefinite periods of time, left the company abruptly or non existent. **I'm sure you have not gone through any of your files else you would've seen my name along with my husband. I'm not going to contact you. 2 times I've come to your office and lodged a complaint. Dozen of phone calls between me and my husband to your office. Execrable customer service and a special mention with regards to your so called manager Mr Rajesh and Mr Josh, who have not responded. I DO NOT WANT ANY SERVICES FROM YOU BUT A FULL REFUND FOR MY PACKAGE. Its been a year and nothing has been fulfilled from your side. I do not understand what scam you are trying to lead people with, but it's extremely abhorrent. Absolute scam. They just take your money and do not offer any services. What's even more disappointing, they don't even refund your money and give false promises. Hopefully legal action will be taken against them soon. I'm sure all the people who have given 5 star reviews are employees with different fake accounts.