Never, Never, Never buy from SATURN! They do not care about customers. They just care about you until you click on the purchase button. Why? I am a real example.
On November 11th, I ordered online an APPLE iPhone 16 Pro Max 5G 256 GB Titan Schwarz Dual SIM. There is a UBER option on Saturn´s website that everyone can use to make fast deliveries. I used it, but nothing was delivered!!! The Uber driver could have delivered my order only by confirming a digit code, which I was the only one who knew.
I immediately went to the sending branch and informed them about what had happened! I asked them if it is necessary to file a report by the police about this problem now but the branch manager said to me we definitely care about your order because the cost is not less money. The only thing they did was send an email with a subject (Ihre Anfrage 241111-051100). They sent a new email that we are following your request after ten days; I received a shocking email (November 21st) and They wrote me: "After a comprehensive clarification with UBER, the package was delivered correctly. For further information, please see the shipment tracking. We must assume that an unknown person has stolen your package or its contents."
"For this reason, we recommend that you file a report against an unknown person with the nearest local police authority."
What!? Was it delivered correctly? Correctly to whom? Someone unknown!!!! And now, I have to file a report with the police?
Since November 21st, they have stopped answering my emails. They are the only responsible ones who take the money first and fast and then leave us alone to find someone unknown! It is ridiculous!
No, It doesn't work for me at all!!
I have not received anything, and if you cannot deliver the orders correctly give me my money back.