I purchased a 20k KeraSoy Pillar Wax Blend and the quality was awful. Every single candle I made with the wax came out covered in frost despite using the same methods, materials and moulds. When I emailed the support and raised the issue, I was told this was pretty normal behaviour with soy wax which is not true as I had purchased the same wax from scented soaps and candles multiple times previously and never had this issue. A huge amount of wax was wasted and there were lots of delays in delivering our orders because of this issue as we ended up buying wax from another supplier. It was a total waste of money.