Scents Soaps and Candles Reviews

Name: Scents Soaps and Candles
Rating: 4.85

4.9 Rating 3,939 Reviews

97 %

of reviewers recommend Scents Soaps and Candles

4.9

Based on 3,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01207521941

Email:

info@scentssoapsandcandles.co.uk

Location:

Lanchester
DH7 0TP

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Scents Soaps and Candles 1 star review on 1st June 2025

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 2 weeks ago

“Very disappointed with you after years of being a loyal customer I had to cancel an order which I tried to do 30mins after I placed it I got no response from yourselves and even before my order was packed never mind shipped so there was no need for it to be processed but all you wanted was my money so disappointed will never be back”

Helpful Report

Posted 2 months ago

Hi Colin, We’ve looked into this, and unfortunately, there are some discrepancies in the information provided in your review. Your order was placed at 17:14 on March 11th, and the dispatch email was sent to you by DPD at 11:45 the following morning, according to their system. The order was collected shortly after and loaded onto DPD’s wagon as part of a pallet. We can see that you added a note to the order system at 13:07 requesting to cancel, but by that point, the order had already been packed and dispatched. It’s disappointing to receive an accusation that is inaccurate. Had we received official contact within the 30-minute window, as you claim, we would have been happy to cancel the order. - Scents Soaps and Candles

Posted 2 months ago

“Super products and always great service.”

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Posted 2 months ago

“Speedy delivery”

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Posted 2 months ago

“Excellent quality products, great service”

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Posted 2 months ago

“Order delivered very quickly, really impressed as was initially told there may be a delay. Really pleased with fragrances, looking forward to using them.”

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Posted 2 months ago

“Absolutely love this company 💗 would never dream of using any other they are the best fragrance oils strong and true to their scent.”

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Posted 3 months ago

“Excellent products that came a few days after I ordered them.the new scents are amazing as are the favourites and are long lasting.i will definitely be putting another order in.”

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Posted 3 months ago

“Great company great products. Easy to use website and good prices. Delivery quick and well packed. would recommend this company”

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Posted 3 months ago

“Always delivered promptly and well packaged, exciting using a new scent, so far I have not been disappointed, thankyou”

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Posted 3 months ago

“Great products, efficient service.”

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Posted 3 months ago

“Last two orders have had very little scent to them. I am really disappointed as I emailed about first order a few weeks back and have had no reply”

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Posted 3 months ago

“Excellent webpage with an amazing range of products. Quick delivery too.”

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Posted 3 months ago

“Quick dispatch, excellent service.”

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Posted 3 months ago

“Can always find what I want, and super-fast delivery!”

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Posted 3 months ago

“Fragrances are excellent, but items eg sticks and fragrances are often out of stock which can be frustrating”

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Posted 3 months ago

“Very good products, very helpful and quick delivery”

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Posted 3 months ago

“Lovely scents, quick delivery. Well packaged. Will be ordering again.”

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Posted 3 months ago

“I have used the scent and oil before having had a new bottle of the oil left I decided to order some more scents I ordered flower bomb and it smell is very weak compared to the previous one I’ve had so I’m disappointed with it I also bought the Rouge and again hardly and scent to it and that’s before they are added to the oil”

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Posted 3 months ago

“The sea salt had split all over my other products and still awaiting a reply.”

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Posted 3 months ago

Scents Soaps and Candles is rated 4.9 based on 3,939 reviews