Terrible service and customer follow up. I did not get what I ordered in terms of size. I spent some time to ensure what I ordered was the correct size for the use I had intended. When I realised when opening the package it was totally of no use, I attempted to contact you. There is no phone number and so I emailed giving my order no and offering to pay more for the correct item. I just got a curt reply , as you can see from records. There was no attempt to rectify the situation or ask how Richard could be of any further help. Just awful customer service. I am a qualified holistic practitioner specialising in aromatherapy so I am extremely disappointed in your company. This is no way to run a business. Richard made clear he had no interest in helping further.