I am so frustrated. I have been trying to contact them the whole day when I realised I had ordered the incorrect product. I'm not just waiting on a reply which is stressful as I have a client waiting on me. They have a page on their website saying to fill in a 'goods return form' but it's nowhere to be found on the website. I've tried calling throughout the day, and the phone just rings. Why have a phone number when you don't actually pick up the calls?? I'm now out of pocket because I had to place an emergency order of new wax, when I don't even know if I can return the original wax sent because I can't let my client down. Very poor customer service as there is none. It seems there is nobody working on responding to emails or even picking up calls.