I need to look on Trust Pilot more before purchasing online! I have had similar experience to most on Trust Pilot. I ordered over 3 weeks ago a birthday present for my son. Waited 14 days to make sure it wasn't coming and giving extra time due to pandemic and then contacted customer support. Received cut and paste answer I know this as logged 2 in different ways and exact word for word answer came back. Followed up a couple of days later and still no reply. Now having to do a chargeback to get my money back so I can order elsewhere and my son didn't get his present on his birthday. If it really has been going on this long and this many people are effected surely they're not fit to be trading?