Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,422 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,422 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 1 star review on 2nd August 2023

Rebecca Ambler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices offered by Sensory Education are very competitive, and the selection of products is impressive.”

Helpful Report

Posted 1 year ago

“Despite numerous emails and requests regarding a missing order which had been paid for in full, over a month later I have still not received a response Shocking customer service, will definitely not be using them again and I have still not received my goods!”

Helpful Report

Posted 2 months ago

“ABSOLUTELY DISGUSTED didn't read reviews before as you take for granted a sensory education website would be legitimate especially when most people ordering must have children with additional needs. DO NOT ORDER FROM HERE ...SAME AS OTHER REVIEWS SAME EMAIL SAME RESPONSE....ZERO. I'll be attempting to collate every other person's bad review and handing it to the police to shut you down. You should be ASHAMED.”

Helpful Report

Posted 2 months ago

“Order placed and paid for on 11th December 2023, received email 13th December 2023 to say order dispatched. Goods still not received. No tracking number added on the tracker link. Although reply received to first email, more recent emails have not been answered.”

Helpful Report

Posted 3 months ago

“I don’t understand how this company has gotten such a high rating based on my experience and what I’ve read outside of this website. I ordered a Carousel Spinning Seat for £133 intended as a birthday gift for my 5 year old son. One month has passed along with my son’s birthday and it’s still not arrived. I’ve sent loads of emails, some as follow ups now turned to demands for a refund. Apparently this company does not offer refunds. So now the aim is to share my loss so others don’t have the same experience. If you’re intending on buying from this site please look elsewhere (Amazon!) as this site is a fraud.”

Helpful Report

Posted 3 months ago

“Order number 27653330409 has not been received. Have tried calling and emailing. Please get back to us!!!!!”

Helpful Report

Posted 3 months ago

“Ordered a lovely wooden kitchen for my niece, arrived well packaged and quickly. Customer services also helped with some questions before purchased and we're very helpful”

Helpful Report

Posted 3 months ago

“Lovely sensory toys and we particularly loved the jelly fish lamp. Delivery was on time and well packaged”

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Posted 3 months ago

“Thanks for the quick order delivery, had been let down elsewhere so placed a last minute order and it arrived in time. My nephew will love his prezzie”

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Posted 3 months ago

“Quick delivery and my son will love his new firestation play set. Delivered day after I ordered”

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Posted 3 months ago

“I have not received my order, I cannot get in contact with customer services through email nor phone call! There is no despatch order number to track the items, I made the order on the 10th December and still nothing. I will not be ordering from this website ever again and has ruined my daughters Christmas completely ! I still have no date for delivery and now they have closed for Christmas!”

Helpful Report

Posted 3 months ago

“Awful shocking never again customer service what customer service I brought pink ear defenders for my daughter with autism and they sent red instead so I’ve called emailed left voicemails only just got back to me no apologies why it takes so long admitted to there mistake still no apologies shocking daughter with no ear defenders was going to reorder in pink again but don’t trust them at all payed more somewhere else as I know they are reliable and respected never again”

Helpful Report

Posted 4 months ago

Thank you for your feedback i can see our team arranged a full refund for the accidental picking error and responded to your emails swiftly and without delay.

Posted 3 months ago

“Was not told when ordering that item was not in stock. Received an email stating it had been dispatched. Took 3 weeks to tell me they don’t have it and have changed the website to state pre order for 28th Dec. Ordered as a Christmas present. Have yet to acknowledge refund request.”

Helpful Report

Posted 4 months ago

Thank you for reaching out and expressing your concerns. We understand the frustration this situation has caused, and we sincerely apologize for any inconvenience. We want to clarify that the Carousel item you ordered has always been listed as a pre-order item on our website with a clear advertised delivery time of 2-4 weeks. We regret any confusion that may have arisen during the ordering process. Upon your request for a refund, we want to assure you that the cancellation was processed within minutes of receiving your email, and the refund was initiated through CLEARPAY. You can verify this directly with CLEARPAY for confirmation. We truly value your understanding and patience in this matter. If there's anything else we can assist you with or if you have further questions, please don't hesitate to let us know. We appreciate your feedback as it helps us improve our services. Thank you for your understanding.

Posted 3 months ago

“Made endless phone calls sent emails no response we ordered way back in November. My order had not turned up it’s for my daughter for Christmas and no no has been returned to my bank.”

Helpful Report

Posted 4 months ago

I can see this item was ordered on 24th November and had a clear 4 week lead time advertised. You contacted us on the 10th December and stated you wished to cancel, you were responsed to within minutes and the refund processed. As with all bank refunds they take a few days to credit, that is normal. Feel free to google DEBIT CARD refund time frames.

Posted 4 months ago

“Placed an order in September. Half the order was not delivered. I have sent countless emails, left countless messages on the 0330 number, who promise to get back but still not response. The 0800 is constantly engaged. Worst customer service. Now they are demanding payment. Will not be paying until they get in touch. Invoice number is 951210456. Wish I could give nil stars”

Helpful Report

Posted 4 months ago

Thank you for your feedback, i do not see you have a credit account with us and due to your overdue balance on account we cannot send out additional goods. If you could arrange to pay for delivered goods we can release other items subject to your credit limit approval.

Posted 3 months ago

“I’m still waiting for my order, I have ordered 2 item but have only received one! Bath gel I have but not yet received the bubble lamp. I have called and emailed but no reply! It’s been weeks!”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced with your order. We understand the frustration of waiting for the complete shipment. Upon reviewing your case, we want to inform you that we received your email on the 9th of December requesting a refund for the missing bubble lamp. We appreciate your prompt communication, and we took immediate action to process the refund on the same day. We understand that timely resolution is crucial, and we regret any delay in our response to your calls and emails prior to your refund request. Your satisfaction is our priority, and we are actively working to improve our communication processes to prevent such occurrences in the future. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out. We appreciate your understanding and value your feedback as it helps us enhance our customer experience. Thank you for your patience.

Posted 3 months ago

“I have tried email couple of times and no reply I want to know where my order is I ordered this on the 20th November and still nothing or any reply , this is my sons main Christmas present and paid a lot , order number 27038712910”

Helpful Report

Posted 4 months ago

“I have been calling and emailing for 2 and a half weeks every day no reply back I get it’s Christmas but come in”

Helpful Report

Posted 4 months ago

Hello I hope this message finds you well. We sincerely apologize for the inconvenience you've experienced with your recent order of pink ear defenders for your daughter. It deeply concerns us to learn about the service lapses you encountered, and we genuinely regret any frustration this may have caused. After reviewing your case, we acknowledge the error in sending the wrong colour and the subsequent difficulties in reaching our customer service team. We understand how crucial it is to receive the correct product, especially when it comes to meeting specific needs, such as those for your daughter with autism. To address this issue, we have arranged a full refund for your order with the reference number 22768712910. The amount will be credited back to your original payment method, and you should see it reflected in your account shortly. We understand that you have chosen to keep the ear defenders, and we appreciate your understanding in this matter. We sincerely apologize for the lack of communication and any inconvenience caused throughout this process. We value your feedback and take this as an opportunity to improve our services. Rest assured, we are taking steps to ensure that such errors do not occur in the future. If you have any further questions or concerns, please feel free to reach out to our customer service team. We are committed to making things right and ensuring your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards,

Posted 3 months ago

“They were very good at flashing live them”

Helpful Report

Posted 4 months ago

“Item did not arrive, order no 27653330917, item was paid for. Cannot get hold of anybody on phone or email. DO NOT go near this company, have been all over the newspapers. All i get is demanding emails for the money that has already been paid. Disgusting!!!”

Helpful Report

Posted 4 months ago

“I ordered an active world tray (tuff tray) and a number of wind up toys. I received the wind up toys almost two weeks after my order was placed, but did not receive the Active world tray I have written four emails and contacted Sensory education on the website contact link but none of these efforts to communicate have been responded to. I won't be shopping here again.”

Helpful Report

Posted 4 months ago

We sincerely apologize for the inconvenience you faced with your recent order, and we appreciate your patience throughout this process. After investigating the matter, we're pleased to inform you that our customer care team has successfully resolved all the issues, and your Active World Tray, along with the wind-up toys, has been dispatched. We also noted that you acknowledged our response and expressed your thanks. We are delighted that all matters are now resolved, and your goods have been delivered. If you have any further questions or concerns, please feel free to reach out to us. Thank you for giving us the opportunity to rectify the situation. We value your feedback and hope to have the chance to serve you again in the future.

Posted 3 months ago

Sensory Education is rated 3.9 based on 1,422 reviews