Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,422 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,422 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 1 star review on 2nd August 2023

Rebecca Ambler

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person I had dealings with on WhatsApp was good. Helped with my query correctly.”

Helpful Report

Posted 5 months ago

“Very happy and the items arrived speedily. I orderec a smaller third item and although the correspondence said it would arrive with the larger items I have yet to receive it so I can’t yet comment on the quality.”

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Posted 7 months ago

“Needoh range is the biggest I’ve seen in the UK, used to have to buy from the USA. Timmy loved his little Needoh package.”

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Posted 10 months ago

“High quality and delivered safely. Could have been quicker but was updated in good time”

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Posted 11 months ago

“Everything is brilliant and a good price it just took a little while to come.”

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Posted 1 year ago

“Although a telephone conversation would have been helpful, I was able to contact Sensory Education via the online form on the website and via email. All my emails were answered promptly and courteously. The customer service team were very helpful and resolved my issues above and beyond what I expected. My refund was back in my account swiftly. I sent turn my thanks.”

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Posted 1 year ago

“Pleased with the product and the children really enjoy it. Waited a long time for delivery.”

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Posted 1 year ago

“Ordered 2 sensory lamps over 3 weeks ago for my grandsons birthday. Lower priced one arrived within a week. More expensive still outstanding, very little help from Customer Service who are blaming postal strikes ???goods get delivered by dpd??? Thanks to them we'll miss the birthday surprise. No good phoning - after a recorded message they cut you off.”

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Posted 1 year ago

Hi Rosemary Watterson, Thank you for your comments. I have escalated your query to a customer service manager who has arranged to send out a replacement for you. :)

Posted 1 year ago

“Super products, will be perfect for our water wall at school. Bit if a delay on delivery but upon emailing asking when my products would be delivered I was emailed back promptly and sent a courier email the next day and received delivery a few days later. Will use this company again.”

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Posted 1 year ago

“Pleased with products would of preferred all items arriving at the same time.”

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Posted 1 year ago

“Great value product, however box was damaged in transit so some of the packaging inside was damaged. Kids loved it thoigh”

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Posted 1 year ago

“Much better than the previous one from Amazon. The bubble control actually changes the bubble size, more stable than previous one and the lights are better, fairly quiet pump as we. I would recommend this to anyone after one for the kids room just remembered to order the bracket to secure it to the wall. Would have given 5 star if the bracket was included or was a more reasonable price.”

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Posted 1 year ago

“Very good service. Informed when there was a delay with delivery.”

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Posted 1 year ago

“Fine thanks”

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Posted 1 year ago

“Products as described, good efficient delivery”

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Posted 1 year ago

“Products very good delivery time quite slow send out but could have been extra busy”

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Posted 1 year ago

“Items are great unfortunately still waiting for one item to arrive nearly 4 weeks..”

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Posted 3 years ago

“Great product range”

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Posted 3 years ago

“Ordered two items , sadly only one arrived . Received a generic email saying I would be contacted in 3 days , I’m now 8 days in and no contact. Very disappointed as company was recommended by by grandsons school .”

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Posted 3 years ago

“A great service and quick delivery 😀”

Sensory Education 4 star review on 2nd June 2020

Helpful Report

Posted 3 years ago

Sensory Education is rated 3.9 based on 1,422 reviews