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Sensory Education Reviews

3.9 Rating 1,422 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

3.9

Based on 1,422 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

71

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 items on 19/07. On 07/08 I contacted them to say I had not received either item - one was dispatched that day and the other has yet to arrive. There is no way to call and when I email, I just receive an automated email saying to start a returns process! I wouldn't use them again.”

Posted 7 months ago

Thank you for your review Carol Having looked at the case history i can see the goods were delivered to you after you spoke to customer care and this issue is now resolved. Thank you for your feedback

Posted 3 months ago

“Hi I think the problem lies with not making customers aware of how long delivery will actually take! I was promised 3-5 days but didn’t get the products till a month later. There is also a problem with missing items in a delivery, to this day I have not received a primary bean bag I had ordered and have not been updated about its whereabouts! Parent with children who have SEN are already very stressed and they don’t need more stress adding to it. With regard to the prices they were the best I had found I just wish someone had been honest about delivery times from the onset. I also would love an update about my missing item”

Posted 8 months ago

“Ordered 9th July, received 28th!!! No idea why it took so long, will think twice before ordering anything else.”

Posted 8 months ago

“I have tried to contact multiple times emailed twice about 2 faulty items but had absolutely no response. I’ve tried to call but that’s currently not being connected. And yet I keep getting marketing but zero customer service !”

Posted 9 months ago

“The toys are fine (they were replacements as someone stole the last set). There was something a bit odd from the order date to final delivery and the box had been opened and items removed most likely in the DPD warehouse. That was disappointing given the circumstances. Complaint was lodged and no acknowledgement or response yet.”

Posted 10 months ago

Thank you for bringing this matter to our attention. We have escalated the issue with DPD for investigation and will update you as soon as we have any information. We apologize for any inconvenience caused and appreciate your patience in this matter.

Posted 10 months ago

“Failed to deliver then after chasing the second promised delivery received the wrong items. Still waiting for a response”

Posted 11 months ago

“Unfortunately I haven’t had a good experience. My order got lost and when the second order arrived it wasn’t what I had ordered, so unfortunately I can’t say it’s been a satisfactory experience.”

Posted 11 months ago

“Took 6 weeks to arrive and l had to keep chasing the order. The courier then couldn't find the property and took them back to the depot having waited in all day for the eventual delivery. Many of the goods bought didn't all work eg 1 out of three glow balls and stretch tubes. After such an awful experience l couldn't be bothered to return useless items after such a long wait but have binned them and will not use Sensory Education for my inclusive nursery again.”

Posted 1 year ago

Dear Rosie, Thank you for reaching out to us regarding your package being on hold at Royal Mail following an earlier failed delivery attempt. We are sorry to hear that there were issues with the delivery but glad to know our team was able to swing into action and promptly deliver the goods to you once you contacted them. We appreciate your feedback regarding the products you received. If you encounter any issues with the products, please report them to us through our returns portal on our website so we can assess them and provide you with a resolution,however it seems that you have thrown items away without giving us any opportunity to put this right for you. In regards to your review, we noticed that you mentioned the products were bought for a nursery setting. However, we would like to clarify that many of the low-value pocket money items you purchased have age 3 plus safety testing, as per the product safety labels. Thank you for taking the time to bring this to our attention, and we hope you continue to enjoy our products!

Posted 1 year ago

“Ordered the items on 5th March and at that time was not told there would be any delays. The items were delivered on 31st March. While there was communication around 10days later to inform us there would be a delay I didn’t expect it would be near 4 weeks later. The items are of good quality apart from being smaller than expected. Doubt I’ll order again due to the time to wait.”

Posted 1 year ago

“We are still waiting on our items several weeks later and yet we are being badgered to pay the invoice and told we will get charged a late fee if we don't. We should not even be invoiced until the items are despatched, let alone expected to pay an invoice before goods are received. This system needs to be reviewed.”

Posted 1 year ago

“I have still not received one of the expensive items i ordered and no-one has responded to my email”

Posted 1 year ago

Dear Simone, Thank you so much for taking the time to review our service. Please note that the item you bought does have an extended delivery time frame, as it is advertised on the product web page as 2-4 weeks. We are pleased to inform you that we are still within that time frame, and we expect the delivery to be made next week. We apologize for any inconvenience caused, and we would like to assure you that we are constantly following up with the manufacturer to ensure that your order is processed and shipped as soon as possible. Thank you again for your support, and please do not hesitate to reach out to us if you have any further concerns.

Posted 1 year ago

“Took two months for all items to finally arrive after numerous chasing and ignored emails (there's no phone number evident to call) when the last item was finally sent out, it has arrived but it very scuffed/dented and not in 'new' condition. It does work so haven't bothered to complain as won't be worth the hassle/ignored emails.”

Posted 1 year ago

“Waited 3 weeks for a small delivery and it wasn't prossesd untill I sent 3/4 emails asking for a refund, they said it was too late as they processed it the very next day”

Posted 1 year ago

“A huge shame that the order was so delayed, which then missed the birthday I had made the order for in plenty of time considering the 3-5 working days stated. No reply to my emails sent.”

Posted 1 year ago

“I placed an order for a bubble lamp for my grandaughters 1st birthday. I was not told there would be a delay. I emailed several times and was told it had been despatched but there was no tracking information. It finally arrived a month later. The lamp is nice but I would have ordered from elsewhere so I could have had it in time!”

Posted 1 year ago

We would like to offer our sincerest apologies for any inconvenience you may have experienced. Our goal is to provide exceptional customer service, and we regret that we fell short of that expectation. If you wish to drop us an email on customercare@sensoryeducation.co.uk with Reviews.IO in the subject header, we would be delighted to offer you a voucher as a gesture of goodwill. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“poor service delayed delivery payment requested even though we didnt receive the items.”

Posted 1 year ago

Thank you for your query. We apologize for any inconvenience caused. Please note that any account without credit terms would remain on hold until payment is received. We kindly request that you contact our accounts team to discuss payment options and release the goods. Our team is available to assist you with any queries or concerns you may have. You can reach us by phone or email during our business hours, Monday to Friday, 9 am to 5 pm. Thank you for your understanding and we look forward to resolving this matter for you.

Posted 1 year ago

“Order took a month to arrive!!”

Posted 1 year ago

“We are still outstanding items from our order and no response via email when I have queried this Thank you for your reply, no this is not the bean bag it is 3 x 6" infinity mirrors from order number 27653316460 placed on 30th January”

Posted 1 year ago

“We are still waiting for an item which we ordered in December”

Posted 1 year ago

“Two of my items were wrong”

Posted 1 year ago

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Sensory Education is rated 3.9 based on 1,422 reviews