Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.94

3.9 Rating 1,462 Reviews

73 %

of reviewers recommend Sensory Education

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About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the best”

Helpful Report

“I ordered 2 items on 19/07. On 07/08 I contacted them to say I had not received either item - one was dispatched that day and the other has yet to arrive. There is no way to call and when I email, I just receive an automated email saying to start a returns process! I wouldn't use them again.”

Helpful Report

Thank you for your review Carol Having looked at the case history i can see the goods were delivered to you after you spoke to customer care and this issue is now resolved. Thank you for your feedback

“Hi I think the problem lies with not making customers aware of how long delivery will actually take! I was promised 3-5 days but didn’t get the products till a month later. There is also a problem with missing items in a delivery, to this day I have not received a primary bean bag I had ordered and have not been updated about its whereabouts! Parent with children who have SEN are already very stressed and they don’t need more stress adding to it. With regard to the prices they were the best I had found I just wish someone had been honest about delivery times from the onset. I also would love an update about my missing item”

Helpful Report

“Ordered 9th July, received 28th!!! No idea why it took so long, will think twice before ordering anything else.”

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“I have tried to contact multiple times emailed twice about 2 faulty items but had absolutely no response. I’ve tried to call but that’s currently not being connected. And yet I keep getting marketing but zero customer service !”

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“The toys are fine (they were replacements as someone stole the last set). There was something a bit odd from the order date to final delivery and the box had been opened and items removed most likely in the DPD warehouse. That was disappointing given the circumstances. Complaint was lodged and no acknowledgement or response yet.”

Helpful Report

Thank you for bringing this matter to our attention. We have escalated the issue with DPD for investigation and will update you as soon as we have any information. We apologize for any inconvenience caused and appreciate your patience in this matter.

“Failed to deliver then after chasing the second promised delivery received the wrong items. Still waiting for a response”

Helpful Report

“Unfortunately I haven’t had a good experience. My order got lost and when the second order arrived it wasn’t what I had ordered, so unfortunately I can’t say it’s been a satisfactory experience.”

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“Took 6 weeks to arrive and l had to keep chasing the order. The courier then couldn't find the property and took them back to the depot having waited in all day for the eventual delivery. Many of the goods bought didn't all work eg 1 out of three glow balls and stretch tubes. After such an awful experience l couldn't be bothered to return useless items after such a long wait but have binned them and will not use Sensory Education for my inclusive nursery again.”

Helpful Report

Dear Rosie, Thank you for reaching out to us regarding your package being on hold at Royal Mail following an earlier failed delivery attempt. We are sorry to hear that there were issues with the delivery but glad to know our team was able to swing into action and promptly deliver the goods to you once you contacted them. We appreciate your feedback regarding the products you received. If you encounter any issues with the products, please report them to us through our returns portal on our website so we can assess them and provide you with a resolution,however it seems that you have thrown items away without giving us any opportunity to put this right for you. In regards to your review, we noticed that you mentioned the products were bought for a nursery setting. However, we would like to clarify that many of the low-value pocket money items you purchased have age 3 plus safety testing, as per the product safety labels. Thank you for taking the time to bring this to our attention, and we hope you continue to enjoy our products!

“Ordered the items on 5th March and at that time was not told there would be any delays. The items were delivered on 31st March. While there was communication around 10days later to inform us there would be a delay I didn’t expect it would be near 4 weeks later. The items are of good quality apart from being smaller than expected. Doubt I’ll order again due to the time to wait.”

Helpful Report

“We are still waiting on our items several weeks later and yet we are being badgered to pay the invoice and told we will get charged a late fee if we don't. We should not even be invoiced until the items are despatched, let alone expected to pay an invoice before goods are received. This system needs to be reviewed.”

Helpful Report

“I have still not received one of the expensive items i ordered and no-one has responded to my email”

Helpful Report

Dear Simone, Thank you so much for taking the time to review our service. Please note that the item you bought does have an extended delivery time frame, as it is advertised on the product web page as 2-4 weeks. We are pleased to inform you that we are still within that time frame, and we expect the delivery to be made next week. We apologize for any inconvenience caused, and we would like to assure you that we are constantly following up with the manufacturer to ensure that your order is processed and shipped as soon as possible. Thank you again for your support, and please do not hesitate to reach out to us if you have any further concerns.

“Took two months for all items to finally arrive after numerous chasing and ignored emails (there's no phone number evident to call) when the last item was finally sent out, it has arrived but it very scuffed/dented and not in 'new' condition. It does work so haven't bothered to complain as won't be worth the hassle/ignored emails.”

Helpful Report

“Waited 3 weeks for a small delivery and it wasn't prossesd untill I sent 3/4 emails asking for a refund, they said it was too late as they processed it the very next day”

Helpful Report

“A huge shame that the order was so delayed, which then missed the birthday I had made the order for in plenty of time considering the 3-5 working days stated. No reply to my emails sent.”

Helpful Report

“I placed an order for a bubble lamp for my grandaughters 1st birthday. I was not told there would be a delay. I emailed several times and was told it had been despatched but there was no tracking information. It finally arrived a month later. The lamp is nice but I would have ordered from elsewhere so I could have had it in time!”

Helpful Report

We would like to offer our sincerest apologies for any inconvenience you may have experienced. Our goal is to provide exceptional customer service, and we regret that we fell short of that expectation. If you wish to drop us an email on customercare@sensoryeducation.co.uk with Reviews.IO in the subject header, we would be delighted to offer you a voucher as a gesture of goodwill. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

“poor service delayed delivery payment requested even though we didnt receive the items.”

Helpful Report

Thank you for your query. We apologize for any inconvenience caused. Please note that any account without credit terms would remain on hold until payment is received. We kindly request that you contact our accounts team to discuss payment options and release the goods. Our team is available to assist you with any queries or concerns you may have. You can reach us by phone or email during our business hours, Monday to Friday, 9 am to 5 pm. Thank you for your understanding and we look forward to resolving this matter for you.

“Order took a month to arrive!!”

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“We are still outstanding items from our order and no response via email when I have queried this Thank you for your reply, no this is not the bean bag it is 3 x 6" infinity mirrors from order number 27653316460 placed on 30th January”

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“We are still waiting for an item which we ordered in December”

Helpful Report

Sensory Education is rated 3.9 based on 1,462 reviews