Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,457 Reviews

73 %

of reviewers recommend Sensory Education

Company Reviews

Metrics

Info

About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

Write Your review

Tell us how Sensory Education made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was lovely but there wasn’t a leaflet in the box and there was no markings on the products to show that they were safety tested. I did look for the website to query this but I the search came back negative. I therefore didn’t give the goods to my grand daughter as I couldn’t be sure they were safe for her to use. I assumed I had been scammed with fake goods”

Helpful Report

“The packaging wasn’t great although items aren’t damaged inside which was a relief. Delivery was delayed. Other than that it was ok.”

Helpful Report

“Item I ordered very good however the first order never arrived so I had to email to get another one ordered which meant it took weeks to come”

Helpful Report

Dear Sue, Thank you for sharing your feedback with us. We sincerely apologize for the delay in delivering your order due to the unfortunate incident of the lost parcel. Your satisfaction is our top priority, and we understand the frustration that such delays can cause. I am pleased to hear that our customer service team promptly swung into action upon being contacted and arranged for a replacement order to be sent to you. We strive to provide the best service possible, and it's heartening to know that our team was able to assist you effectively. Your feedback helps us improve our services, and we truly appreciate your understanding and patience throughout this process. If there's anything else we can do to make your shopping experience even better, please don't hesitate to let us know. Once again, we apologize for any inconvenience caused, and we are grateful for your continued support. If you have any further questions or need any assistance, please feel free to reach out to us. Thank you for choosing us, and we look forward to serving you again.

“Good choice and reasonable price. Only downside was the delivery was very slow.”

Helpful Report

Hello Kerry, Thank you for your review and for bringing the delivery issue to our attention. We apologize for any inconvenience caused by the delay in receiving your order. We understand how important timely delivery is and we strive to meet our customers' expectations. We have looked into the matter and have raised the concern with Royal Mail to ensure this kind of delay doesn't happen again in the future. Additionally, we have credited your online account with a free postage credit as a gesture of goodwill. We appreciate your understanding and patience, and we are committed to continuously improving our services. If you have any further concerns or questions, please don't hesitate to reach out to us. Thank you for choosing us and we hope to serve you better next time.

“sensory education have been awful to deal with. I placed an order in April, product did not arrive. Despite several emails and form filling out, I have not had a refund. One email directed me to returns portal, not helpful as I have submitted this form several times. Not a happy customer”

Helpful Report

Thank you taking the time to write a review and i am sorry to hear of the issues faced I can see our customer care team have reached out previously and all issues were resolved to your satisfaction.

“Products are fairly good. But delivery was very late”

Helpful Report

“one item missing. Very poor phone system. recorded message that just tells you to go to a website and then hangs up”

Helpful Report

“This order took weeks to come and on the day it was getting delivered you decided to tell me the funnels were out of stock, I could have got them somewhere else.”

Helpful Report

“I was not told that only a part of my order was available. And when it did arrive it wasn't the colour I requested.”

Helpful Report

“Pleased with items purchased exactly as described. The reason it isn’t 5 stars is because delivery took far too long (5 weeks)”

Helpful Report

Dear Gemma, I wanted to sincerely apologize for the delay in your delivery. We understand that you were counting on receiving your order in a timely manner, and we regret any inconvenience this may have caused. Please know that we have raised the issue with our warehouse team to fully assess and review the matter. We want to learn from this experience and make sure that we do everything we can to avoid similar complications in the future. We appreciate your patience and understanding, and please don't hesitate to reach out to us if you have any further concerns or questions.

“Website easy to use and found great items for a new baby gift. Order arrived safely and not damaged Disappointed that one large box item arrived without any type of packaging and delivery label stuck to it. I’m all for reducing packaging but with no way of removing the delivery label without causing a mess to the box, it’s not a great look to present as a gift. Have contacted customer service by email, no reply”

Helpful Report

“First time using Sensory Education and was impressed initially with the good prices offered. Placed an order for 3 items and paid. A week later we received a refund for one of the items, no explanation as to why or any offer of a replacement. We received the 2nd of 3 items and although it was an order placed it was not the item that was out for delivery. Emailed Sensory Education received a reply to say the query was with the warehouse and would get a response in 3-5 days !. Still not received outstanding item or had an indication of when it will be out for delivery. I may be being a little harsh but offering good prices, although great, if the overall service to back the good price up isn't there then return business is unlikely”

Helpful Report

“I am very pleased with the product ordered now that it has finally arrived, but what a wait! I had to phone twice to follow up and was starting to get concerned. Hopefully this will prove to be a once off issue as I fully intend to purchase from sensory education again now that I see it is indeed a genuine company.”

Helpful Report

Hi Maureen Thank you for your feedback. Looking into your issue, your order was accidentally placed on hold as we had you down on half term break as an educational establishment and we hold them orders back to avoid failed deliveries and return of goods. I am super happy to hear your issue has now been resolved and we look forward to serving you again in the future :)

“Placing the order was easy and I was updated throughout on the delivery status of each item. As items arrived they were checked against the order and it was noted that we had received an incorrect item. I tried to call you about this but no telephone number, so went online to try and effect a return/exchange. This process is tedious & still not resolved; I believe I am waiting for a response from you about a warranty claim. It is not a warranty claim but simply that we received the incorrect item and are wanting to exchange it for the right one. I would be keen to understand how this matter can be resolved and look forward to hearing from you. On the whole you provide a great service but this return/exchange process does seem to let you down and leaves me with a sour taste in my mouth. I look forward to hearing from you. Thank you, Alison - 01672 810 478”

Helpful Report

“I am happy with the items”

Helpful Report

“wrong items delivered after a 22 day wait 😭”

Helpful Report

“Happy with products. Delivery was ridiculously slow. It took weeks to dispatch the items.”

Helpful Report

“Delivery times were not clear, and what I believed to be 3-5 working days was over 10, when I did try to submit an inquiry I was just sent a generic email with a link to submit another inquiry, by this point it had said it was shipped though and did eventually arrive.”

Helpful Report

“1st time ordering and don't think I will order again. delivered in a ripped box, wrong item in box got a cheaper item than what I paid for sent email about this but never got any reply. Order took longer to come due to increased orders so was told I would get compensated for being made wait which never happened. Disappointed with this order..”

Helpful Report

Thank you for your review. We do have a free returns process, if you feel an item is incorrect please can you lodge a return request so we can investigate the matter and arrange a return and refund.

“This was my second attempt at ordering. After confirmation of first order I received an email saying order had been cancelled at my request. No, it had not. Attempts to contact regarding this were frustrating as I was asking a question your “chat bot” did not understand. Phoning was pointless due to coved restrictions. Still??!! I took a risk and reordered my item and was successful but you very nearly lost my sale due to circumstances I have mentioned.”

Helpful Report

Sensory Education is rated 3.9 based on 1,457 reviews