Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,422 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,422 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 1 star review on 2nd August 2023

Rebecca Ambler

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The packaging wasn’t great although items aren’t damaged inside which was a relief. Delivery was delayed. Other than that it was ok.”

Helpful Report

Posted 9 months ago

“Item I ordered very good however the first order never arrived so I had to email to get another one ordered which meant it took weeks to come”

Helpful Report

Posted 9 months ago

Dear Sue, Thank you for sharing your feedback with us. We sincerely apologize for the delay in delivering your order due to the unfortunate incident of the lost parcel. Your satisfaction is our top priority, and we understand the frustration that such delays can cause. I am pleased to hear that our customer service team promptly swung into action upon being contacted and arranged for a replacement order to be sent to you. We strive to provide the best service possible, and it's heartening to know that our team was able to assist you effectively. Your feedback helps us improve our services, and we truly appreciate your understanding and patience throughout this process. If there's anything else we can do to make your shopping experience even better, please don't hesitate to let us know. Once again, we apologize for any inconvenience caused, and we are grateful for your continued support. If you have any further questions or need any assistance, please feel free to reach out to us. Thank you for choosing us, and we look forward to serving you again.

Posted 9 months ago

“Good choice and reasonable price. Only downside was the delivery was very slow.”

Helpful Report

Posted 9 months ago

Hello Kerry, Thank you for your review and for bringing the delivery issue to our attention. We apologize for any inconvenience caused by the delay in receiving your order. We understand how important timely delivery is and we strive to meet our customers' expectations. We have looked into the matter and have raised the concern with Royal Mail to ensure this kind of delay doesn't happen again in the future. Additionally, we have credited your online account with a free postage credit as a gesture of goodwill. We appreciate your understanding and patience, and we are committed to continuously improving our services. If you have any further concerns or questions, please don't hesitate to reach out to us. Thank you for choosing us and we hope to serve you better next time.

Posted 9 months ago

“sensory education have been awful to deal with. I placed an order in April, product did not arrive. Despite several emails and form filling out, I have not had a refund. One email directed me to returns portal, not helpful as I have submitted this form several times. Not a happy customer”

Helpful Report

Posted 10 months ago

Thank you taking the time to write a review and i am sorry to hear of the issues faced I can see our customer care team have reached out previously and all issues were resolved to your satisfaction.

Posted 4 months ago

“Products are fairly good. But delivery was very late”

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Posted 11 months ago

“one item missing. Very poor phone system. recorded message that just tells you to go to a website and then hangs up”

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Posted 11 months ago

“This order took weeks to come and on the day it was getting delivered you decided to tell me the funnels were out of stock, I could have got them somewhere else.”

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Posted 1 year ago

“I was not told that only a part of my order was available. And when it did arrive it wasn't the colour I requested.”

Helpful Report

Posted 1 year ago

“Pleased with items purchased exactly as described. The reason it isn’t 5 stars is because delivery took far too long (5 weeks)”

Helpful Report

Posted 1 year ago

Dear Gemma, I wanted to sincerely apologize for the delay in your delivery. We understand that you were counting on receiving your order in a timely manner, and we regret any inconvenience this may have caused. Please know that we have raised the issue with our warehouse team to fully assess and review the matter. We want to learn from this experience and make sure that we do everything we can to avoid similar complications in the future. We appreciate your patience and understanding, and please don't hesitate to reach out to us if you have any further concerns or questions.

Posted 1 year ago

“Website easy to use and found great items for a new baby gift. Order arrived safely and not damaged Disappointed that one large box item arrived without any type of packaging and delivery label stuck to it. I’m all for reducing packaging but with no way of removing the delivery label without causing a mess to the box, it’s not a great look to present as a gift. Have contacted customer service by email, no reply”

Helpful Report

Posted 1 year ago

“First time using Sensory Education and was impressed initially with the good prices offered. Placed an order for 3 items and paid. A week later we received a refund for one of the items, no explanation as to why or any offer of a replacement. We received the 2nd of 3 items and although it was an order placed it was not the item that was out for delivery. Emailed Sensory Education received a reply to say the query was with the warehouse and would get a response in 3-5 days !. Still not received outstanding item or had an indication of when it will be out for delivery. I may be being a little harsh but offering good prices, although great, if the overall service to back the good price up isn't there then return business is unlikely”

Helpful Report

Posted 1 year ago

“I am very pleased with the product ordered now that it has finally arrived, but what a wait! I had to phone twice to follow up and was starting to get concerned. Hopefully this will prove to be a once off issue as I fully intend to purchase from sensory education again now that I see it is indeed a genuine company.”

Helpful Report

Posted 1 year ago

Hi Maureen Thank you for your feedback. Looking into your issue, your order was accidentally placed on hold as we had you down on half term break as an educational establishment and we hold them orders back to avoid failed deliveries and return of goods. I am super happy to hear your issue has now been resolved and we look forward to serving you again in the future :)

Posted 1 year ago

“Placing the order was easy and I was updated throughout on the delivery status of each item. As items arrived they were checked against the order and it was noted that we had received an incorrect item. I tried to call you about this but no telephone number, so went online to try and effect a return/exchange. This process is tedious & still not resolved; I believe I am waiting for a response from you about a warranty claim. It is not a warranty claim but simply that we received the incorrect item and are wanting to exchange it for the right one. I would be keen to understand how this matter can be resolved and look forward to hearing from you. On the whole you provide a great service but this return/exchange process does seem to let you down and leaves me with a sour taste in my mouth. I look forward to hearing from you. Thank you, Alison - 01672 810 478”

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Posted 1 year ago

“I am happy with the items”

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Posted 1 year ago

“wrong items delivered after a 22 day wait 😭”

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Posted 1 year ago

“Happy with products. Delivery was ridiculously slow. It took weeks to dispatch the items.”

Helpful Report

Posted 1 year ago

“Delivery times were not clear, and what I believed to be 3-5 working days was over 10, when I did try to submit an inquiry I was just sent a generic email with a link to submit another inquiry, by this point it had said it was shipped though and did eventually arrive.”

Helpful Report

Posted 1 year ago

“1st time ordering and don't think I will order again. delivered in a ripped box, wrong item in box got a cheaper item than what I paid for sent email about this but never got any reply. Order took longer to come due to increased orders so was told I would get compensated for being made wait which never happened. Disappointed with this order..”

Helpful Report

Posted 1 year ago

Thank you for your review. We do have a free returns process, if you feel an item is incorrect please can you lodge a return request so we can investigate the matter and arrange a return and refund.

Posted 1 year ago

“This was my second attempt at ordering. After confirmation of first order I received an email saying order had been cancelled at my request. No, it had not. Attempts to contact regarding this were frustrating as I was asking a question your “chat bot” did not understand. Phoning was pointless due to coved restrictions. Still??!! I took a risk and reordered my item and was successful but you very nearly lost my sale due to circumstances I have mentioned.”

Helpful Report

Posted 1 year ago

“The items I purchased from this company were great and I. Super happy with them. My big problem was only half of it turning up and repeatedly getting same automated reply with no help at all. I eventually got through to a senior person who discovered it had gone missing and sorted this out. Get your custmer services sorted and you'd be a fab company”

Helpful Report

Posted 1 year ago

Sensory Education is rated 3.9 based on 1,422 reviews