First time using Sensory Education and was impressed initially with the good prices offered. Placed an order for 3 items and paid. A week later we received a refund for one of the items, no explanation as to why or any offer of a replacement. We received the 2nd of 3 items and although it was an order placed it was not the item that was out for delivery. Emailed Sensory Education received a reply to say the query was with the warehouse and would get a response in 3-5 days !. Still not received outstanding item or had an indication of when it will be out for delivery. I may be being a little harsh but offering good prices, although great, if the overall service to back the good price up isn't there then return business is unlikely