Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,457 Reviews

73 %

of reviewers recommend Sensory Education

Company Reviews

Metrics

Info

About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

Write Your review

Tell us how Sensory Education made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still awaiting a product that was delivered or a refund I haven't heard back. I emailed and phoned and have heard or received nothing. Poor customer service”

Helpful Report

“All items brought wasnt fit for furpose. Chattering teeth only worked on the side, bubbles hardly made bubbles, tweeting bird didnt work”

Helpful Report

“Items have not been delivered but they are refusing to provide photo evidence of delivery so we can track the items down - Will not be using again”

Helpful Report

“The chewerley bracelets were not fit for purpose”

Helpful Report

“It doesn't work, would like to send it back but not sure how.”

Helpful Report

“Absolutely diabolical, didn’t even receive my parcel and customer service is basically non existent”

Helpful Report

“Hi not good thy didn't sent me full order wich is not good I emailed couple of time no respinse”

Helpful Report

Thank you for sharing your experience, Khadija. We’re sorry to hear that you didn’t receive your full order and we understand how frustrating that can be. We aim to respond to all inquiries promptly and regret any delays you’ve faced. Please reach out to our customer service team again, and we will do our best to resolve this issue for you as quickly as possible. Your feedback is important to us and helps improve our service. Thank you for your patience.

“We are a day nursery and were impressed by the items and prices on the website. We have attempted to purchase items but cannot get to the payment page. I tried ringing the company but only got the engaged signal. There has been no response to emails sent either. Having looked at the other reviews of orders not arriving I will not be pursuing this order with this company”

Helpful Report

“Despite numerous emails and requests regarding a missing order which had been paid for in full, over a month later I have still not received a response Shocking customer service, will definitely not be using them again and I have still not received my goods!”

Helpful Report

“ABSOLUTELY DISGUSTED didn't read reviews before as you take for granted a sensory education website would be legitimate especially when most people ordering must have children with additional needs. DO NOT ORDER FROM HERE ...SAME AS OTHER REVIEWS SAME EMAIL SAME RESPONSE....ZERO. I'll be attempting to collate every other person's bad review and handing it to the police to shut you down. You should be ASHAMED.”

Helpful Report

“Order placed and paid for on 11th December 2023, received email 13th December 2023 to say order dispatched. Goods still not received. No tracking number added on the tracker link. Although reply received to first email, more recent emails have not been answered.”

Helpful Report

“I don’t understand how this company has gotten such a high rating based on my experience and what I’ve read outside of this website. I ordered a Carousel Spinning Seat for £133 intended as a birthday gift for my 5 year old son. One month has passed along with my son’s birthday and it’s still not arrived. I’ve sent loads of emails, some as follow ups now turned to demands for a refund. Apparently this company does not offer refunds. So now the aim is to share my loss so others don’t have the same experience. If you’re intending on buying from this site please look elsewhere (Amazon!) as this site is a fraud.”

Helpful Report

“Order number 27653330409 has not been received. Have tried calling and emailing. Please get back to us!!!!!”

Helpful Report

“I have not received my order, I cannot get in contact with customer services through email nor phone call! There is no despatch order number to track the items, I made the order on the 10th December and still nothing. I will not be ordering from this website ever again and has ruined my daughters Christmas completely ! I still have no date for delivery and now they have closed for Christmas!”

Helpful Report

“Awful shocking never again customer service what customer service I brought pink ear defenders for my daughter with autism and they sent red instead so I’ve called emailed left voicemails only just got back to me no apologies why it takes so long admitted to there mistake still no apologies shocking daughter with no ear defenders was going to reorder in pink again but don’t trust them at all payed more somewhere else as I know they are reliable and respected never again”

Helpful Report

Thank you for your feedback i can see our team arranged a full refund for the accidental picking error and responded to your emails swiftly and without delay.

“Was not told when ordering that item was not in stock. Received an email stating it had been dispatched. Took 3 weeks to tell me they don’t have it and have changed the website to state pre order for 28th Dec. Ordered as a Christmas present. Have yet to acknowledge refund request.”

Helpful Report

Thank you for reaching out and expressing your concerns. We understand the frustration this situation has caused, and we sincerely apologize for any inconvenience. We want to clarify that the Carousel item you ordered has always been listed as a pre-order item on our website with a clear advertised delivery time of 2-4 weeks. We regret any confusion that may have arisen during the ordering process. Upon your request for a refund, we want to assure you that the cancellation was processed within minutes of receiving your email, and the refund was initiated through CLEARPAY. You can verify this directly with CLEARPAY for confirmation. We truly value your understanding and patience in this matter. If there's anything else we can assist you with or if you have further questions, please don't hesitate to let us know. We appreciate your feedback as it helps us improve our services. Thank you for your understanding.

“Made endless phone calls sent emails no response we ordered way back in November. My order had not turned up it’s for my daughter for Christmas and no no has been returned to my bank.”

Helpful Report

I can see this item was ordered on 24th November and had a clear 4 week lead time advertised. You contacted us on the 10th December and stated you wished to cancel, you were responsed to within minutes and the refund processed. As with all bank refunds they take a few days to credit, that is normal. Feel free to google DEBIT CARD refund time frames.

“Placed an order in September. Half the order was not delivered. I have sent countless emails, left countless messages on the 0330 number, who promise to get back but still not response. The 0800 is constantly engaged. Worst customer service. Now they are demanding payment. Will not be paying until they get in touch. Invoice number is 951210456. Wish I could give nil stars”

Helpful Report

Thank you for your feedback, i do not see you have a credit account with us and due to your overdue balance on account we cannot send out additional goods. If you could arrange to pay for delivered goods we can release other items subject to your credit limit approval.

“I’m still waiting for my order, I have ordered 2 item but have only received one! Bath gel I have but not yet received the bubble lamp. I have called and emailed but no reply! It’s been weeks!”

Helpful Report

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced with your order. We understand the frustration of waiting for the complete shipment. Upon reviewing your case, we want to inform you that we received your email on the 9th of December requesting a refund for the missing bubble lamp. We appreciate your prompt communication, and we took immediate action to process the refund on the same day. We understand that timely resolution is crucial, and we regret any delay in our response to your calls and emails prior to your refund request. Your satisfaction is our priority, and we are actively working to improve our communication processes to prevent such occurrences in the future. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out. We appreciate your understanding and value your feedback as it helps us enhance our customer experience. Thank you for your patience.

“I have tried email couple of times and no reply I want to know where my order is I ordered this on the 20th November and still nothing or any reply , this is my sons main Christmas present and paid a lot , order number 27038712910”

Helpful Report

Sensory Education is rated 3.9 based on 1,457 reviews