Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didnt receive all the items ordered. Invoice not updated to reflect this. Had to chase multiple times without resolve. Phone and online enuiry forms do not work.”

Helpful Report

Posted 2 months ago

“I ordered a large ball with keyring attachment. The ball was small with no keyring attached or even in the bag with the ball. Very poor for £8.”

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Posted 2 months ago

“Nothing was in my parcel!”

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Posted 3 months ago

“My issue has not been resolved. I can not get a straight answer from anyone and I am very dissatisfied”

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Posted 4 months ago

“I am still awaiting a product that was delivered or a refund I haven't heard back. I emailed and phoned and have heard or received nothing. Poor customer service”

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Posted 6 months ago

“All items brought wasnt fit for furpose. Chattering teeth only worked on the side, bubbles hardly made bubbles, tweeting bird didnt work”

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Posted 7 months ago

“Items have not been delivered but they are refusing to provide photo evidence of delivery so we can track the items down - Will not be using again”

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Posted 8 months ago

“The chewerley bracelets were not fit for purpose”

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Posted 9 months ago

“It doesn't work, would like to send it back but not sure how.”

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Posted 9 months ago

“Absolutely diabolical, didn’t even receive my parcel and customer service is basically non existent”

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Posted 11 months ago

“Hi not good thy didn't sent me full order wich is not good I emailed couple of time no respinse”

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Posted 1 year ago

Thank you for sharing your experience, Khadija. We’re sorry to hear that you didn’t receive your full order and we understand how frustrating that can be. We aim to respond to all inquiries promptly and regret any delays you’ve faced. Please reach out to our customer service team again, and we will do our best to resolve this issue for you as quickly as possible. Your feedback is important to us and helps improve our service. Thank you for your patience.

Posted 1 year ago

“We are a day nursery and were impressed by the items and prices on the website. We have attempted to purchase items but cannot get to the payment page. I tried ringing the company but only got the engaged signal. There has been no response to emails sent either. Having looked at the other reviews of orders not arriving I will not be pursuing this order with this company”

Helpful Report

Posted 1 year ago

“Despite numerous emails and requests regarding a missing order which had been paid for in full, over a month later I have still not received a response Shocking customer service, will definitely not be using them again and I have still not received my goods!”

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Posted 1 year ago

“Order placed and paid for on 11th December 2023, received email 13th December 2023 to say order dispatched. Goods still not received. No tracking number added on the tracker link. Although reply received to first email, more recent emails have not been answered.”

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Posted 1 year ago

“I don’t understand how this company has gotten such a high rating based on my experience and what I’ve read outside of this website. I ordered a Carousel Spinning Seat for £133 intended as a birthday gift for my 5 year old son. One month has passed along with my son’s birthday and it’s still not arrived. I’ve sent loads of emails, some as follow ups now turned to demands for a refund. Apparently this company does not offer refunds. So now the aim is to share my loss so others don’t have the same experience. If you’re intending on buying from this site please look elsewhere (Amazon!) as this site is a fraud.”

Helpful Report

Posted 1 year ago

“Order number 27653330409 has not been received. Have tried calling and emailing. Please get back to us!!!!!”

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Posted 1 year ago

“I have not received my order, I cannot get in contact with customer services through email nor phone call! There is no despatch order number to track the items, I made the order on the 10th December and still nothing. I will not be ordering from this website ever again and has ruined my daughters Christmas completely ! I still have no date for delivery and now they have closed for Christmas!”

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Posted 2 years ago

“Awful shocking never again customer service what customer service I brought pink ear defenders for my daughter with autism and they sent red instead so I’ve called emailed left voicemails only just got back to me no apologies why it takes so long admitted to there mistake still no apologies shocking daughter with no ear defenders was going to reorder in pink again but don’t trust them at all payed more somewhere else as I know they are reliable and respected never again”

Helpful Report

Posted 2 years ago

Thank you for your feedback i can see our team arranged a full refund for the accidental picking error and responded to your emails swiftly and without delay.

Posted 2 years ago

“Was not told when ordering that item was not in stock. Received an email stating it had been dispatched. Took 3 weeks to tell me they don’t have it and have changed the website to state pre order for 28th Dec. Ordered as a Christmas present. Have yet to acknowledge refund request.”

Helpful Report

Posted 2 years ago

Thank you for reaching out and expressing your concerns. We understand the frustration this situation has caused, and we sincerely apologize for any inconvenience. We want to clarify that the Carousel item you ordered has always been listed as a pre-order item on our website with a clear advertised delivery time of 2-4 weeks. We regret any confusion that may have arisen during the ordering process. Upon your request for a refund, we want to assure you that the cancellation was processed within minutes of receiving your email, and the refund was initiated through CLEARPAY. You can verify this directly with CLEARPAY for confirmation. We truly value your understanding and patience in this matter. If there's anything else we can assist you with or if you have further questions, please don't hesitate to let us know. We appreciate your feedback as it helps us improve our services. Thank you for your understanding.

Posted 2 years ago

“Made endless phone calls sent emails no response we ordered way back in November. My order had not turned up it’s for my daughter for Christmas and no no has been returned to my bank.”

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Posted 2 years ago

I can see this item was ordered on 24th November and had a clear 4 week lead time advertised. You contacted us on the 10th December and stated you wished to cancel, you were responsed to within minutes and the refund processed. As with all bank refunds they take a few days to credit, that is normal. Feel free to google DEBIT CARD refund time frames.

Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews