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Sensory Education Reviews

3.9 Rating 1,422 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

3.9

Based on 1,422 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

71

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order didn’t turn up still waiting and over 100 calls to the company and no one communicates with the whereabouts. Appalling considering how hard it is to find a decent company that sells a range of sensory toys extremely disappointed”

Posted 5 months ago

“Dispute over goods not delivered. Have emailed customer Service on numerous occasions, no response, have left over 10 messages on the telephone 0330 and no response. I cannot get to speak to anyone. The 0800 say issue with shortage of staff Please sort. I will not be paying outstanding invoice until resolved. The answerphone message says will get back to you soon - that is definitely not happening.”

Posted 5 months ago

“Great products, but that’s it! Try to get in touch with so called customer service on the phone I tried on numerous occasions over 4 days and had 0 response. Email was a little better,as they did respond,but did not answer my questions. I have found them dreadful and will never use them again.”

Posted 5 months ago

Dear George, Thank you for taking the time to share your feedback. We're delighted to hear that your goods arrived as planned and within the 3-5 working day time frame. It's great to know that our team responded promptly to each email you sent, addressing your queries within minutes and i checked the stats to ensure each response was prompt. We sincerely apologize for the inconvenience caused by the cancellation of one of your orders. We understand that this was due to a flagged transaction by your bank, and we empathize with the frustration it may have caused. Please know that we did our utmost to assist you during this challenging situation. We appreciate your understanding and patience in reaching out to us. Despite the issues with your card payment being flagged as suspicious, we are pleased to have successfully delivered one of your orders on time. At Sensory Education, we strive to provide excellent customer service, and your feedback helps us improve. We regret any difficulty you faced in reaching us by phone due to it being Christmas peak. We are actively working on enhancing our communication channels to better serve our valued customers. We value your business and would love the opportunity to make things right. If there's anything else we can do for you or if you have further questions, please don't hesitate to contact us. We look forward to the possibility of serving you better in the future.

Posted 5 months ago

“I would have given zero stars if I could. Ordered some items for a primary school on 4th September and still waiting for delivery. I have emailed 3 times asking for an update, no response to date! Terrible service and would never purchase from them again!”

Posted 5 months ago

“Made an order last Christmas and it never arrived even though I paid for it. Can't get through to company even though I have emailed them several times and no refund received. So basically have lost my money.”

Posted 5 months ago

“Do not order from here total rip of they will take your money and not send you anything! Avoid with all costs!”

Posted 6 months ago

“Terrible. Part of my order never arrived, no one will get in touch with me, they keep sending me to a page that i am unable to use- very poor experience and the worst customer service. Plus they won't answer the phone.”

Posted 7 months ago

“Avoid this company like the plague - total scammers. I made an order months ago which did not arrive - I have been trying to get a refund for weeks now but get no response other than an automated email saying they are looking into it. Others have said the same and a cursory look online shows how many people have had similar experiences with this company.”

Posted 7 months ago

“Ordered a Sensory Hug Swing and a Sensory Mood Ball on 1st August (and paid 2nd August) - they never delivered the Mood Ball. Customer Service is non existent and my complaint letter has been ignored. Now they're sending overdue invoices (when they owe ME money)! Keep away from this company!”

Posted 7 months ago

Thank you for bringing this to our attention, and we sincerely apologize for the delay and any inconvenience it may have caused. We are glad to inform you that we have resolved the issue, and your goods have been successfully delivered. Our team has spoken with you by email to address your concerns, and we are pleased to hear that you are satisfied with the outcome. We understand the importance of the items you ordered. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and are committed to providing the best possible service. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

Posted 4 months ago

“Don't order from here. They dont deliver your product. Then take theie store down.”

Posted 8 months ago

“After several weeks and little to none communication I still haven't received my parcel which was apparently delivered whilst I was at home. I am now at a loss of what to do and need someone to contact me to help.”

Posted 8 months ago

“Horrific experience. Ordered item on 17th June, item didn’t arrive and multiple emails ignored to the point I had to raise a dispute with my bank on 22nd July. Item was then shipped out randomly and delivered on 10th August and then this site threatened me with CCJ unless I paid again!! Bloody cheek. STAY AWAY FROM THIS SITE THEY ARE DODGY AS HELL.”

Posted 8 months ago

“I have had the worst experience from this company. So unresponsive and unprofessional that I don't think they actually have any customer service staff on payroll. I will not be using this company for my Early Years supplies anymore.”

Posted 8 months ago

Dear Farah, Thank you for reaching out to us. I've taken the time to review the communications you had with our team today. I can confirm that we responded to all four of your emails promptly, with an average response time of 27 minutes. Our team was available for support as early as 6:42am, illustrating our commitment to round-the-clock customer care. After carefully examining the email exchange, I believe our team went above and beyond in providing you with timely and accurate information. It's unfortunate when feedback does not accurately reflect the actual experience a customer had. Upon review, I feel our team provided the best possible assistance in your situation. We value your feedback and always strive for excellence in our service. Please let us know if there's any other way we can assist you

Posted 8 months ago

“I was sent a bath toy that was not the same as the image shown on the website. In fact it was a much cheaper poor quality version. I pointed this out to seller, but there was no admitting of this or help in the process of return. I had to send the discounted version back on my own expenses.”

Posted 8 months ago

Dear Lin, Thank you for taking the time to leave a review. I've thoroughly reviewed your order, and it appears you purchased the clockwork bather, which can be referenced at: https://www.cheapdisabilityaids.co.uk/products/bathtime-racers-duo The product page displays four assorted designs, and the description clearly states that customers receive an item from this assortment. From your return request and the image you provided, it's evident that the design you received matches one of those shown on the product page. If needed, I'm here to guide you through the images for clarity. We take great care in ensuring our customers receive the exact product they ordered, and in this instance, it appears there was no error on our part. The reason for the returns label process requiring customers to bear the postage cost is for situations like these, where the order was accurately fulfilled. We truly value your business and our staff always strive for precision in processing orders. If there are any misunderstandings or further queries, please do not hesitate to reach out to us directly. We're here to help. Warm regards, Customer relations team

Posted 8 months ago

“Absolutely disgraceful poor service do not waste your time using them, took 4 weeks to receive order which was a birthday present so my nephew got this after his birthday, tried to communicate with company just same old thing was said and didn’t get anywhere”

Posted 8 months ago

Dear Vanessa, Thank you for taking the time to leave a review. We truly appreciate your feedback and apologize for any inconvenience you experienced due to the product delay. We understand how important it is to receive your order promptly. We'd like to clarify that the product delay was clearly communicated on the product page at the time of your order. We always strive to provide accurate information to our valued customers so that you can make informed decisions. Your satisfaction is of utmost importance to us, and we're constantly working to improve our processes and provide the best possible experience for our customers. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Once again, thank you for choosing our products. We hope you'll consider shopping with us again in the future. Best regards, Customer Support Team

Posted 8 months ago

“delays in receving products, and no follow up on errors on invoice”

Posted 8 months ago

“DO NOT ORDER FROM THIS COMPANY! They have no intention of delivering your goods, only taking your money and running. The customer service provided to me was absolutely disgusting and rude beyond belief. No duty of care at all.”

Posted 8 months ago

“I ordered a clear water tray and it was green when it arrived. I emailed to ask for an exchange/refund and have had no response.”

Posted 8 months ago

Thank you for bringing this to our attention, and we sincerely apologize for the oversight. We understand how important it is to receive the correct item and we're here to help. For a quick and efficient exchange, we recommend using our returns portal on our website. It's designed to streamline the process and ensure that issues like these are resolved promptly. Once logged in, you can easily request the exchange for the clear water tray, and we'll take care of the rest. If you encounter any issues or have further questions, please don't hesitate to reach out. We're committed to ensuring our customers are satisfied with their purchases and experience. Thank you for your patience and understanding.

Posted 8 months ago

“Items arrived broken and customer service will not get in touch”

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Posted 9 months ago

“The updates for delivery were terrible. All my items arrived at completely different times and I’ve still not received one of them. I spent over £300 for my best friends little girl who has brain damage due to a misdiagnosis and unfortunately the room will now not be complete for her return home.”

Posted 9 months ago

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Sensory Education is rated 3.9 based on 1,422 reviews