Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,457 Reviews

73 %

of reviewers recommend Sensory Education

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About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been calling and emailing for 2 and a half weeks every day no reply back I get it’s Christmas but come in”

Helpful Report

Hello I hope this message finds you well. We sincerely apologize for the inconvenience you've experienced with your recent order of pink ear defenders for your daughter. It deeply concerns us to learn about the service lapses you encountered, and we genuinely regret any frustration this may have caused. After reviewing your case, we acknowledge the error in sending the wrong colour and the subsequent difficulties in reaching our customer service team. We understand how crucial it is to receive the correct product, especially when it comes to meeting specific needs, such as those for your daughter with autism. To address this issue, we have arranged a full refund for your order with the reference number 22768712910. The amount will be credited back to your original payment method, and you should see it reflected in your account shortly. We understand that you have chosen to keep the ear defenders, and we appreciate your understanding in this matter. We sincerely apologize for the lack of communication and any inconvenience caused throughout this process. We value your feedback and take this as an opportunity to improve our services. Rest assured, we are taking steps to ensure that such errors do not occur in the future. If you have any further questions or concerns, please feel free to reach out to our customer service team. We are committed to making things right and ensuring your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards,

“Item did not arrive, order no 27653330917, item was paid for. Cannot get hold of anybody on phone or email. DO NOT go near this company, have been all over the newspapers. All i get is demanding emails for the money that has already been paid. Disgusting!!!”

Helpful Report

“I ordered an active world tray (tuff tray) and a number of wind up toys. I received the wind up toys almost two weeks after my order was placed, but did not receive the Active world tray I have written four emails and contacted Sensory education on the website contact link but none of these efforts to communicate have been responded to. I won't be shopping here again.”

Helpful Report

We sincerely apologize for the inconvenience you faced with your recent order, and we appreciate your patience throughout this process. After investigating the matter, we're pleased to inform you that our customer care team has successfully resolved all the issues, and your Active World Tray, along with the wind-up toys, has been dispatched. We also noted that you acknowledged our response and expressed your thanks. We are delighted that all matters are now resolved, and your goods have been delivered. If you have any further questions or concerns, please feel free to reach out to us. Thank you for giving us the opportunity to rectify the situation. We value your feedback and hope to have the chance to serve you again in the future.

“Ordered a pre stuffed stocking and what I received was a box of random items, including a ball that fell apart when I picked it up and would be very dangerous if given to a child. Also multiples of the same item.”

Helpful Report

“Didn't deliver goods that were paid for”

Helpful Report

We sincerely apologize for the inconvenience you experienced with your order. It is never our intention to fall short of meeting our customers' expectations, and we deeply regret any frustration this may have caused. Upon investigation, we have resolved the issue with our customer care team, and we are pleased to confirm that the goods you paid for have been successfully delivered. We appreciate your patience and understanding throughout this process. Thank you for acknowledging our efforts to address and resolve the matter. If you have any further questions or concerns, please feel free to reach out to us. We value your feedback and are committed to continuously improving our services. We hope to have the opportunity to serve you better in the future and regain your trust.

“Still waiting for delivery of order placed 10th November numerous messages left no response at all”

Helpful Report

“Order No 16298712910 The incorrect item was sent out to me, I have tried to make contact over a couple of weeks via email and telephone (can never get through and am asked to leave a voicemail which I have done each time), and no one has taken the time to respond. As you products as designed to assist those children that may have SEN I am extremely disappointed in lack of customer service this company has offered me. I am trying to do an exchange.”

Helpful Report

We sincerely apologize for the inconvenience you've faced and the lack of timely response to your concerns. We understand the importance of our products in assisting children with special educational needs, and we deeply regret the disappointment caused by the incorrect item sent. We want to inform you that we have processed a refund for your order on November 24th. You should see this reflected in your account If there's anything else we can do to rectify the situation or if you have further concerns, please don't hesitate to reach out. We appreciate your understanding and thank you for bringing this to our attention.

“Order not received: 27653330425 from 29/9. Stopped responding to emails.”

Helpful Report

Thank you for reaching out. I've checked with our customer support team, and I can confirm that they have reached out to you. Your concern has been addressed, and the necessary steps have been taken to process the refund. If you have any further questions or require additional assistance, please feel free to let us know. We appreciate your understanding.

“My order didn’t turn up still waiting and over 100 calls to the company and no one communicates with the whereabouts. Appalling considering how hard it is to find a decent company that sells a range of sensory toys extremely disappointed”

Helpful Report

“Dispute over goods not delivered. Have emailed customer Service on numerous occasions, no response, have left over 10 messages on the telephone 0330 and no response. I cannot get to speak to anyone. The 0800 say issue with shortage of staff Please sort. I will not be paying outstanding invoice until resolved. The answerphone message says will get back to you soon - that is definitely not happening.”

Helpful Report

“Great products, but that’s it! Try to get in touch with so called customer service on the phone I tried on numerous occasions over 4 days and had 0 response. Email was a little better,as they did respond,but did not answer my questions. I have found them dreadful and will never use them again.”

Helpful Report

Dear George, Thank you for taking the time to share your feedback. We're delighted to hear that your goods arrived as planned and within the 3-5 working day time frame. It's great to know that our team responded promptly to each email you sent, addressing your queries within minutes and i checked the stats to ensure each response was prompt. We sincerely apologize for the inconvenience caused by the cancellation of one of your orders. We understand that this was due to a flagged transaction by your bank, and we empathize with the frustration it may have caused. Please know that we did our utmost to assist you during this challenging situation. We appreciate your understanding and patience in reaching out to us. Despite the issues with your card payment being flagged as suspicious, we are pleased to have successfully delivered one of your orders on time. At Sensory Education, we strive to provide excellent customer service, and your feedback helps us improve. We regret any difficulty you faced in reaching us by phone due to it being Christmas peak. We are actively working on enhancing our communication channels to better serve our valued customers. We value your business and would love the opportunity to make things right. If there's anything else we can do for you or if you have further questions, please don't hesitate to contact us. We look forward to the possibility of serving you better in the future.

“I would have given zero stars if I could. Ordered some items for a primary school on 4th September and still waiting for delivery. I have emailed 3 times asking for an update, no response to date! Terrible service and would never purchase from them again!”

Helpful Report

“Made an order last Christmas and it never arrived even though I paid for it. Can't get through to company even though I have emailed them several times and no refund received. So basically have lost my money.”

Helpful Report

“Do not order from here total rip of they will take your money and not send you anything! Avoid with all costs!”

Helpful Report

“Terrible. Part of my order never arrived, no one will get in touch with me, they keep sending me to a page that i am unable to use- very poor experience and the worst customer service. Plus they won't answer the phone.”

Helpful Report

“Avoid this company like the plague - total scammers. I made an order months ago which did not arrive - I have been trying to get a refund for weeks now but get no response other than an automated email saying they are looking into it. Others have said the same and a cursory look online shows how many people have had similar experiences with this company.”

Helpful Report

“Ordered a Sensory Hug Swing and a Sensory Mood Ball on 1st August (and paid 2nd August) - they never delivered the Mood Ball. Customer Service is non existent and my complaint letter has been ignored. Now they're sending overdue invoices (when they owe ME money)! Keep away from this company!”

Helpful Report

Thank you for bringing this to our attention, and we sincerely apologize for the delay and any inconvenience it may have caused. We are glad to inform you that we have resolved the issue, and your goods have been successfully delivered. Our team has spoken with you by email to address your concerns, and we are pleased to hear that you are satisfied with the outcome. We understand the importance of the items you ordered. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and are committed to providing the best possible service. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

“Don't order from here. They dont deliver your product. Then take theie store down.”

Helpful Report

“After several weeks and little to none communication I still haven't received my parcel which was apparently delivered whilst I was at home. I am now at a loss of what to do and need someone to contact me to help.”

Helpful Report

“Horrific experience. Ordered item on 17th June, item didn’t arrive and multiple emails ignored to the point I had to raise a dispute with my bank on 22nd July. Item was then shipped out randomly and delivered on 10th August and then this site threatened me with CCJ unless I paid again!! Bloody cheek. STAY AWAY FROM THIS SITE THEY ARE DODGY AS HELL.”

Helpful Report

Sensory Education is rated 3.9 based on 1,457 reviews