Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,457 Reviews

73 %

of reviewers recommend Sensory Education

Company Reviews

Metrics

Info

About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

Write Your review

Tell us how Sensory Education made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered for a child in our charity run preschool. And still not received item 6 months later. One email reply saying it’s being looked into, now won’t reply to any email. Also have been blocked by them on Facebook. Also don’t answer phones.”

Helpful Report

“All in all not a great experience with this company. I have ordered a sensory light panel for my daughter’s birthday, as it stands it’s not likely to come in time as 4 weeks have already passed and no sign of it. I have emailed customer service and received automated responses. I have also filled out the form on the website to trace my order but no response from that either. Really disappointed with the lack of communication and worried I have paid out money to a company that cannot fulfil the order.”

Helpful Report

Dear Emma, Thank you for taking time to review our product. Your feedback is greatly appreciated. After looking into your order, we have noticed that there was a failed delivery attempt for the item. As a result, we have received the item back and we have processed the refund to your original payment source. We apologize for any inconvenience caused. We hope to have the opportunity to serve you again in the future and provide you with an exceptional shopping experience.

“Took my money. Nothing arrived. Contacted over and over again only to receive one of my items - BROKEN! Ignores communication. This website is run by a conman.”

Helpful Report

“I waited once again after several emails & no reply why? I now waited another 5 days for a reply from yourselves but just the the automated reply as if you had read my first email or even looked at my order you would have realised my name is Grace not Jadene “on fire” ******** It’s seems like you’ve made no efforts at all to trace my order & not kept me informed about any processes or results since me first ordering on the 3rd June As I’ve given you plenty of time & been very patient (even when I’ve got a sensory needs little girl who is heart broken) I think it’s now time to get trading standards involved I know some items take longer to goods issue but there bespoke items not off the shelf items & to thinks I was going to order lots more items as you would be able to see by what I had in my basket but luckily for myself I cut this back & thought I’d wait for my first order first I also know I’m well in rights to take this to trading standard now as part of my job where I work is keep us legally compliant & within all trading standards policies & have worked very closely with them before”

Helpful Report

“I now waited another 5 days for a reply from yourselves but just the the automated reply as if you had read my first email or even looked at my order you would have realised my name is Grace not Jadene “on fire” ******** It’s seems like you’ve made no efforts at all to trace my order & not kept me informed about any processes or results since me first ordering on the 3rd June As I’ve given you plenty of time & been very patient (even when I’ve got a sensory needs little girl who is heart broken) I think it’s now time to get trading standards involved I know some items take longer to goods issue but there bespoke items not off the shelf items & to thinks I was going to order lots more items as you would be able to see by what I had in my basket but luckily for myself I cut this back & thought I’d wait for my first order first I also know I’m well in rights to take this to trading standard now as part of my job where I work is keep us legally compliant & within all trading standards policies & have worked very closely with them before”

Helpful Report

“Terrible service all round. My order still hasn't turned up and I've been waiting a month. I've emailed several times but just get an automated email back. I've asked someone to call to let me know what's going on but no one has. I've also asked to cancel my order but again, no response. I'm starting to think I've been scammed. AVOID THIS COMPANY!!”

Helpful Report

“Cheating.I returned 2 items,by the procedure, but I did not get refund. I contacted several times, don’t want to waste time.”

Helpful Report

“I have been in touch with Sensory Education several times about my missing order 27653323676. This was ordered on 10th May and allegedly dispatched the day after. Nearly one month after this date I have still not received it. I paid £109:95 for the products. I was told to fill in your on-line form pertaining to a shipment not arriving. I did this early on Tuesday Morning last week 30th May 2023. No acknowledgment or reply has been received. This is totally unacceptable.”

Helpful Report

Thank you for taking the time to write a review and i am sorry for the issues faced. I can see all issues were thankfully resolved by our customer care team and this was dealt with to your satisfaction

“I ordered a Sensory product for my son on the 4th April and emailed to check on delivery dates as I was worried I wouldn't receive it in time. The reply I received said 3-5 working days. I then emailed about the item still not having been received the week of his birthday, WC 24th April and after receiving another email to say they will resend a new item as they didn't know what happened to the original order, I told them to cancel and refund my order as it was too late to wait and had to buy my son another present. Sensory then proceeded to tell me that the new order was already sent to their warehouse and because it was automated they couldn't cancel. Meaning I was then expected to pay for postage to return an item now 6 weeks late and one I didn't even want after requesting for it to be cancelled. It's not about the money I had to pay for the return, its about the principle of Sensory causing an issue and not being supportive of the fact that I now had to return a large parcel via the post office all because of their own mix up.”

Helpful Report

“My partner bought presents for our autistic boy's birthday. The Nylon Tunnel was not as described. It was meant to be a Nylon tunnel (and that is what it is called on their website but in actual fact was polyester, a different size and not hard wearing). The link to the product is here - https://www.cheapdisabilityaids.co.uk/products/nylon-tunnel. Here is what they actually sent https://nowaszkola-com.translate.goog/art,91855?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-US&_x_tr_pto=wapp - note the Polish price in sterling is half this price too - that's not a surprise as it's a different product to what Sensory Education advertise. The parcel was left at our back door (with torrential rain forecast and the sky dark at 3pm), it wasn't even left at the porch where there was some cover. We returned home an hour later to find the parcel under a big puddle of water and the contents drenched (I know they responded to her on this site saying it was in a protective packaging, it was in standard packaging and the water drenched the contents - all cheap and tacky. You can even see where the plastic seal was on the parcel - the water is over it so got in). She has emailed, she has filled in online forms and now her number has been barred but not her work phone or my phone. No one has spoken to her or emailed her (just automated emails). Checkout other reviews at https://uk.trustpilot.com/review/www.cheapdisabilityaids.co.uk for "Sensory Education". Please don't trust the reviews here for Sensory Education at Reviews.io. I have disputed the charge at Amex. They do not adhere to UK law regarding refunds and distance selling regulations. I have a degree in law so happy to argue this case.”

Helpful Report

“I placed an order on February 2, 23 and only received part of it at the end of March 2023. After several unanswered emails and calls (their voice mail informs that there is not enough staff to take the telephone), someone answered me in an email with a few words telling me that one of the missing elements had been refunded to me. This refund has never arrived in my account to date. The last item finally arrived scratched (apparently had already been used) and with the wrong color. In short... very unserious company, a real scam, my recommendation: to avoid absolutely”

Helpful Report

“Poor customer service!! I’m still awaiting the biggest most expensive part of my order!! I’ve tried to contact you with no response! Also 50% of my order received is no useable / not as ordered or faulty!! Again your returns and refunds part of your website doesn’t work and your customer service people send me inactive links!! A joke all I want is what I paid for!!!”

Helpful Report

“CUSTOMER SERVICE IS TERRIBLE IVE BEEN WAITING FOR A REPLY OVER A MISSING DELIVERY FOR WEEKS”

Helpful Report

“Delivery took 2 months with zero communication.”

Helpful Report

“I placed an order on 27th March with an expected 3-5 days delivery. Order was received on 12th May, after numerous emails, and 3 previous alleged orders dispatched. I will not order again I am unable to select no stars as a rating.”

Helpful Report

We apologize for the delay in delivering your package, and for any inconvenience that this may have caused. We understand how frustrating it can be to have to wait for your order, and we would like to assure you that we are taking all necessary steps to ensure that such delays do not occur in the future. We take your feedback seriously and will work to improve our services and delivery times. We are sorry to hear that you will not be ordering from us again, but we hope that you will reconsider and give us a chance to make it up to you. We value your business and would like to offer you a special discount for your next order as a token of appreciation for your patience and understanding. Please let us know if there is anything else we can do to assist you or if you have any further concerns.

“Very poor. Items took around 12 days to come which is too long. Then at the last kinute 2 or 3 items weren't in stock and were just refunded. Very frustrating 😕”

Helpful Report

We appreciate you taking the time to share your feedback with us. Please accept our sincere apologies for the delay and the inconvenience caused due to the unavailability of a few items. We strive to fulfill every order and make sure our customers receive the best service possible, but it seems that we have let you down on both these fronts. We completely understand your frustrations and are constantly working to improve our delivery times and stock management. We hope you will give us another chance to serve you and provide you with a better experience. Thank you for your understanding.

“I’ve emailed to ask for help that I had the wrong order and what was sent was also damaged. I’ve had no reply”

Helpful Report

“Missing items i have emailed you about but have had no reply i have two items missing from my order and i have emailed you twice and had no reply”

Helpful Report

“This was my first time ordering from you. And I'm disappointed to say it will also be the last. The parcel was delivered on Saturday 6th May by DPD. The weather was horrible - very heavy rain. We weren't home at the time of delivery; and rather than leaving the parcel under cover at our porch, in one of our wheely bins or with a neighbour, instead it was left outside on the ground with no shelter. We came home a hour later to find a soaking wet parcel, the contents of which were absolutely saturated. This was a present for my autistic son's birthday. As it was a holiday weekend it left me no time to order anything else. Whilst you cannot control the actions of the courier you use, you can control the emails you receive at customer care. I have still received no acknowledgment nor reply to the email I sent on the day it was delivered, which was six days ago now. I specifically asked for someone to contact me and no one did. Exceptionally bad customer service.”

Helpful Report

Thank you for bringing the delivery issue to our attention. We apologize for any inconvenience caused by leaving the package outside your doorstep. However, I am happy to inform you that DPD always sends a text and email notification of a one-hour delivery window on the day of delivery, which allows you to rearrange delivery or arrange delivery to a neighbour if you are not at home at the time of delivery. We are relieved to hear that the contents of your package, a plastic tuff tray designed for outdoor and wet water play, were not damaged by water as it is designed to withstand such conditions. While leaving a package outside is not ideal, there is an opportunity to avoid such incidents by responding to DPD delivery alerts, which gives you the flexibility to choose the delivery time that suits you best. Furthermore, we appreciate your feedback, and although we understand your concern about the packaging being wet, using the product outdoors and getting wet is what it is designed for, and it will not impact the performance of the product. Also the item is protected in a waterproof packaging material which means the item was also protected from the elements. As no damage has occurred and the item can be used exactly as designed there is very little we can do at this stage other than ask you to please ensure you use the DPD texts and emails to rearrange your delivery when you are going to be out.

“Order eventually arrived after a very long wait.Zero correspondence from company despite me sending them multiple emails requesting an update. A number of items delivered were poor quality and packaging damaged. Would definitely not recommend.”

Helpful Report

Sensory Education is rated 3.9 based on 1,457 reviews