Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Sensory Education Reviews

3.9 Rating 1,422 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

3.9

Based on 1,422 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

Write Your review

Tell us how Sensory Education made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

71

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Sensory product for my son on the 4th April and emailed to check on delivery dates as I was worried I wouldn't receive it in time. The reply I received said 3-5 working days. I then emailed about the item still not having been received the week of his birthday, WC 24th April and after receiving another email to say they will resend a new item as they didn't know what happened to the original order, I told them to cancel and refund my order as it was too late to wait and had to buy my son another present. Sensory then proceeded to tell me that the new order was already sent to their warehouse and because it was automated they couldn't cancel. Meaning I was then expected to pay for postage to return an item now 6 weeks late and one I didn't even want after requesting for it to be cancelled. It's not about the money I had to pay for the return, its about the principle of Sensory causing an issue and not being supportive of the fact that I now had to return a large parcel via the post office all because of their own mix up.”

Posted 11 months ago

“My partner bought presents for our autistic boy's birthday. The Nylon Tunnel was not as described. It was meant to be a Nylon tunnel (and that is what it is called on their website but in actual fact was polyester, a different size and not hard wearing). The link to the product is here - https://www.cheapdisabilityaids.co.uk/products/nylon-tunnel. Here is what they actually sent https://nowaszkola-com.translate.goog/art,91855?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-US&_x_tr_pto=wapp - note the Polish price in sterling is half this price too - that's not a surprise as it's a different product to what Sensory Education advertise. The parcel was left at our back door (with torrential rain forecast and the sky dark at 3pm), it wasn't even left at the porch where there was some cover. We returned home an hour later to find the parcel under a big puddle of water and the contents drenched (I know they responded to her on this site saying it was in a protective packaging, it was in standard packaging and the water drenched the contents - all cheap and tacky. You can even see where the plastic seal was on the parcel - the water is over it so got in). She has emailed, she has filled in online forms and now her number has been barred but not her work phone or my phone. No one has spoken to her or emailed her (just automated emails). Checkout other reviews at https://uk.trustpilot.com/review/www.cheapdisabilityaids.co.uk for "Sensory Education". Please don't trust the reviews here for Sensory Education at Reviews.io. I have disputed the charge at Amex. They do not adhere to UK law regarding refunds and distance selling regulations. I have a degree in law so happy to argue this case.”

Sensory Education 1 star review on 21st May 2023

Sensory Education 1 star review on 21st May 2023

Sensory Education 1 star review on 21st May 2023

Posted 11 months ago

“I placed an order on February 2, 23 and only received part of it at the end of March 2023. After several unanswered emails and calls (their voice mail informs that there is not enough staff to take the telephone), someone answered me in an email with a few words telling me that one of the missing elements had been refunded to me. This refund has never arrived in my account to date. The last item finally arrived scratched (apparently had already been used) and with the wrong color. In short... very unserious company, a real scam, my recommendation: to avoid absolutely”

Posted 11 months ago

“Poor customer service!! I’m still awaiting the biggest most expensive part of my order!! I’ve tried to contact you with no response! Also 50% of my order received is no useable / not as ordered or faulty!! Again your returns and refunds part of your website doesn’t work and your customer service people send me inactive links!! A joke all I want is what I paid for!!!”

Posted 11 months ago

“CUSTOMER SERVICE IS TERRIBLE IVE BEEN WAITING FOR A REPLY OVER A MISSING DELIVERY FOR WEEKS”

Posted 11 months ago

“Delivery took 2 months with zero communication.”

Posted 11 months ago

“I placed an order on 27th March with an expected 3-5 days delivery. Order was received on 12th May, after numerous emails, and 3 previous alleged orders dispatched. I will not order again I am unable to select no stars as a rating.”

Posted 11 months ago

We apologize for the delay in delivering your package, and for any inconvenience that this may have caused. We understand how frustrating it can be to have to wait for your order, and we would like to assure you that we are taking all necessary steps to ensure that such delays do not occur in the future. We take your feedback seriously and will work to improve our services and delivery times. We are sorry to hear that you will not be ordering from us again, but we hope that you will reconsider and give us a chance to make it up to you. We value your business and would like to offer you a special discount for your next order as a token of appreciation for your patience and understanding. Please let us know if there is anything else we can do to assist you or if you have any further concerns.

Posted 11 months ago

“Very poor. Items took around 12 days to come which is too long. Then at the last kinute 2 or 3 items weren't in stock and were just refunded. Very frustrating 😕”

Posted 11 months ago

We appreciate you taking the time to share your feedback with us. Please accept our sincere apologies for the delay and the inconvenience caused due to the unavailability of a few items. We strive to fulfill every order and make sure our customers receive the best service possible, but it seems that we have let you down on both these fronts. We completely understand your frustrations and are constantly working to improve our delivery times and stock management. We hope you will give us another chance to serve you and provide you with a better experience. Thank you for your understanding.

Posted 10 months ago

“I’ve emailed to ask for help that I had the wrong order and what was sent was also damaged. I’ve had no reply”

Sensory Education 1 star review on 13th May 2023

Sensory Education 1 star review on 13th May 2023

Sensory Education 1 star review on 13th May 2023

Sensory Education 1 star review on 13th May 2023

Sensory Education 1 star review on 13th May 2023

Sensory Education 1 star review on 13th May 2023

Posted 11 months ago

“Missing items i have emailed you about but have had no reply i have two items missing from my order and i have emailed you twice and had no reply”

Sensory Education 1 star review on 13th May 2023

Posted 11 months ago

“This was my first time ordering from you. And I'm disappointed to say it will also be the last. The parcel was delivered on Saturday 6th May by DPD. The weather was horrible - very heavy rain. We weren't home at the time of delivery; and rather than leaving the parcel under cover at our porch, in one of our wheely bins or with a neighbour, instead it was left outside on the ground with no shelter. We came home a hour later to find a soaking wet parcel, the contents of which were absolutely saturated. This was a present for my autistic son's birthday. As it was a holiday weekend it left me no time to order anything else. Whilst you cannot control the actions of the courier you use, you can control the emails you receive at customer care. I have still received no acknowledgment nor reply to the email I sent on the day it was delivered, which was six days ago now. I specifically asked for someone to contact me and no one did. Exceptionally bad customer service.”

Posted 11 months ago

Thank you for bringing the delivery issue to our attention. We apologize for any inconvenience caused by leaving the package outside your doorstep. However, I am happy to inform you that DPD always sends a text and email notification of a one-hour delivery window on the day of delivery, which allows you to rearrange delivery or arrange delivery to a neighbour if you are not at home at the time of delivery. We are relieved to hear that the contents of your package, a plastic tuff tray designed for outdoor and wet water play, were not damaged by water as it is designed to withstand such conditions. While leaving a package outside is not ideal, there is an opportunity to avoid such incidents by responding to DPD delivery alerts, which gives you the flexibility to choose the delivery time that suits you best. Furthermore, we appreciate your feedback, and although we understand your concern about the packaging being wet, using the product outdoors and getting wet is what it is designed for, and it will not impact the performance of the product. Also the item is protected in a waterproof packaging material which means the item was also protected from the elements. As no damage has occurred and the item can be used exactly as designed there is very little we can do at this stage other than ask you to please ensure you use the DPD texts and emails to rearrange your delivery when you are going to be out.

Posted 11 months ago

“Order eventually arrived after a very long wait.Zero correspondence from company despite me sending them multiple emails requesting an update. A number of items delivered were poor quality and packaging damaged. Would definitely not recommend.”

Posted 11 months ago

“Order placed last December still hasn't arrived correctly. Can't contact anyone on the phone numbers. Have completed the query form on their website multiple times and no reply. We just keep receiving their invoice for goods which haven't been received. DO NOT USE this company as you cannot talk to them about anything and they clearly don't care to sort any issues you might have.”

Posted 11 months ago

“My first time placing the order but already disappointed with their service as I have been waiting nearly a week for them to respond my missing item also once they replied I have to fill the form in as all they reply was about the link that I need to submit. I never put on any review before but with this kind of service I should really at least they know what was going on.”

Posted 11 months ago

“Over a month I am waiting for my order and I have not received it.”

Posted 11 months ago

“The order came so late and there was no tracking like they said you can track Tried contacting them no luck finally they got back and said order dispatched again it wasn’t and again took time to receive When arrived items missing items broken and I have emailed them a week ago about this and still no one has got back to me they have a number which no one will answer just a auto ayes answer phone I do not recommend them Nore will I order again”

Posted 11 months ago

“Ordered no problem but items didn't arrive. I contacted customer services and was told my order number didn't exist and they couldn't find my order even though they had taken my money over 2 weeks previously. After a few emails back and forth my order was finally dispatched. It total it took nearly 3 weeks for them to be delivered. Once delivered one of the items arrived broken/cracked so was unusable and a waste of money. I'm really disappointed as this was my first order with this company but will definitely be the last. I ended up purchasing similar items elsewhere as didn't think it was ever going to arrive so ended up spending double the money and having duplicate items. Not a happy customer!”

Posted 11 months ago

“Placed an order on 11th February 2023 still haven’t received it. After numerous emails chasing this I was told a replacement order was being sent on 31st March. Nothing received and they aren’t replying to my emails. There is no telephone number just an email or website contact form. Really disappointing dishonest service from them.”

Posted 1 year ago

“Awful customer service. Our order was due to arrive in 3-5 working days. The order tracking didn't work so when we contacted them on day 5 they told us to "rest assured that the parcel would arrive in 3-5 working days". It's now day 6 and no update. The contact numbers don't work as they are short staffed.”

Posted 1 year ago

“We have been very unhappy with the service we have received from you. Our order was placed on the 7th March and was not received until Friday 21st April. I attempted to call on numerous occasions but it is obvious your phonelines are unmanned. I emailed and these were not responded to, one was and I was told this has been dispatched but then told it had had attempted delivery but no calling card to then receive an email that it has been dispatched again. We contacted you previously regarding an item from a previous order which was broken and got no repsonse. Appalling service and customer service”

Posted 1 year ago

«
1
...
2
3
4
5
6
»

Sensory Education is rated 3.9 based on 1,422 reviews