Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,422 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,422 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 1 star review on 2nd August 2023

Rebecca Ambler

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a seat and other items £180 and nothing has came sent email and tried to phone do not order from this company”

Helpful Report

Posted 1 year ago

“I received the wrong order, and was sent an item that I could have purchased for much less elsewhere. I contacted sensory education to arrange a return, but haven't received a response yet.”

Helpful Report

Posted 1 year ago

“Unfortunately not all of my order arrived, and one of the items that did turn up was wrong, I’ve made several attempts to contact them and they do not respond- very disappointed”

Helpful Report

Posted 1 year ago

“Terrible not received item although ordered in December 2022 and minimal contact from seller, even though I have tried several times to get information.”

Helpful Report

Posted 1 year ago

“Unfortunately I ordered an item back in December and still have not received it. What makes the review a one star is that communication with this company and customer services is non existent. They send emails saying they will update me and never do. You cannot ring them as they do not answer the phone and refer to email contact. They have taken the money from me and now it’s 4 months on and I have no item. This is tantamount to stealing my money. Having since read reviews on another site not one was above one star with very dissatisfied customers. A shame as I was hopeful to get the product to help my grandson.”

Helpful Report

Posted 1 year ago

“I spent over £100 with this company to buy equipment for my son who has suspected autism and global developmental delay. I ordered a fish bubble tube. A starry night time projector. An acrylic wall mirror. And glow in the dark stars. The fish bubble tube arrived smashed to pieces which was dangerous to open the box (see photos) The night time projector they've sent is the wrong one. They've sent a cheaper battery operated one. The one I ordered is a different design. Received in the delivery box for the nighttime projector, was a sort of "IOU" note regarding the acrylic wall mirror. The note says "mirror sent by manufacturer direct in 5-7 days." I have been provided with no tracking information for the mirror by email, letter or otherwise. There is no evidence to say the mirror exists. But on DPD, the delivery for ALL THE ITEMS is marked as completed. The only thing correct about the order was the glow in the dark stars which came with self adhesive pads that were almost impossible to unpeel and stick onto the stars. I raised a return form for the incorrect night time projector on 28th March, the same day the items were delivered, so I can adhere to the 14-day return policy. Sensory Education has not responded. Therefore, I have no information about how to process a return. I've also emailed them directly asking for tracking information for the mirror and to provide proof it is on its way. I've also asked them what will be done regarding the broken bubble tube and I've had no response.”

Helpful Report

Posted 1 year ago

“Absolutely appalling. Read their reviews on trust pilot and don’t get scammed. I had to contact my bank, along with many others to get my money back, which luckily I did!! I also reported them to trading standards who are now looking into the company as I told them about all their reviews and how common this is! They don’t send the items and then try to either ignore you or fob you off. Please check their real reviews on trust pilot”

Helpful Report

Posted 1 year ago

“Only received part of my order and they ignore my emails They send you part of the order then tell you it’s out for delivery then ignore you”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience caused by the delay in your order and we understand your frustration. You should have received a note on the packing paperwork inside the package advising you that the Jumbo dinosaurs were on back order. We are happy to inform you that these are now set for delivery this week, with DPD. As for your inquiries being ignored, please understand that we have been experiencing a high volume of emails due to the end of financial year causing a large uptick in school and hospital orders and i have raised this issue internally in case your messages have been blocked by the spam server. Thank you for your patience and understanding.

Posted 1 year ago

“Appalling service and customer care. Ordered the sensory light table on 3rd March and it stated 2 weeks delivery frame. Still no table and I have tried to chase this numerous times!!!!”

Helpful Report

Posted 1 year ago

We apologize for any confusion regarding the delivery timeframe for the Sensory Mood Light Table advertised on our website. As stated on the product page, the delivery time for this product is between 2-4 weeks. https://www.cheapdisabilityaids.co.uk/products/sensory-mood-light-table We are pleased to note that your order is still within this timeframe as advertised. We have reviewed your 5 email interactions with our customer service team and can see that we have provided you with the information requested in a timely and professional manner on each occasion and directed you to the 2-4 week lead time on this product. I shall ask our customer care team to reach out to you on Monday to arrange cancellation and refund if you so wish.

Posted 1 year ago

“Took nearly 2 months to arrive, terrible customer service”

Helpful Report

Posted 1 year ago

“I seem to receive the smaller items perfectly fine but! I have been waiting for the Aurora moonlight blanket since the 3rd of October emailed many times not heard anything for months again! Last email said I would be updated on the item yet still not heard a thing. I’ve also ordered a mirror which said delivery 2 to 4 weeks it’s now been 6 weeks with no update yet again!? Absolute joke! Won’t be using again”

Helpful Report

Posted 1 year ago

“Most of order has not been delivered after more than 4 weeks. No communication. Emails go unanswered, no telephone contact available. Very poor service. Will never use again.”

Helpful Report

Posted 1 year ago

Thank you for your review! We apologize for any delays in the delivery of your custom-made items. Our product web page clearly advertises the expected time frame for these goods, and we are working diligently to ensure that your items are delivered as soon as possible. We appreciate your patience and understanding and look forward to delivering your custom-made goods to you shortly.

Posted 1 year ago

“Poor and non-existent customer service. Took 2 months to deliver. One item wrong but I don't have the energy to return for replacement or refund. Telephone is a waste of time because its just a recorded message that cuts you off at the end! Definitely won't be using again”

Helpful Report

Posted 1 year ago

“Avoid using this company!!! Shocking customer service!!! Despite placing an order on the 7th Feb, and after many emails I am still waiting for delivery, despite their two week delivery time. Just tried calling them and their recorded message says they are short of staff and then cuts you off!!! Great. Well done Sensory Education.”

Helpful Report

Posted 1 year ago

“Appauling level of service. Items ordered and paid for in July 2022. To date (March 2023) no goods have been delivered and we have not received a refund for the non received goods. When you try to call all lines are busy and when you contact by email no response is received back! Do not order from this company”

Helpful Report

Posted 1 year ago

“First order was refunded and no reason given. Second order took nearly two weeks to be delivered and the wrong item was sent. I am still waiting for them to answer my email regarding this matter.”

Helpful Report

Posted 1 year ago

“SensoryEducation now trading as Cheap Disability Aids have atrocious customer care. They do not answer a straight question such as "when was the order dispatched?" They finally cancelled my order, outside contract law, as they were unprepared to answer the question. I found the response discourteous and arrogant. I cannot recommend this company,”

Helpful Report

Posted 1 year ago

“Zero communication took 6 weeks to arrive and no one replied to my emails.”

Helpful Report

Posted 1 year ago

We would like to extend our apologies for the delay you experienced with your order. We understand that the package was lost in transit with Royal Mail which caused an inconvenience to you. However, we are glad to hear that our customer service team was able to assist you on March 15th and advised that we would replace the package for you. We are pleased that the replacement package was delivered just a couple of days later. We take your feedback seriously and we will continue to work hard to ensure that all of our customers receive a positive experience with us. If you have any further inquiries or concerns, please do not hesitate to get in touch. Thank you for bringing this to our attention and we hope to serve you better in the future.

Posted 1 year ago

“Awful products and bad delivery”

Helpful Report

Posted 1 year ago

“Absolutely shocking service!! Emailed way over 8 times regarding my order that still hasn’t arrived which I paid £160 for. My other order placed at the same time half of the items where incorrect. I’ve had no help, no one to fix it or tell me where my other order is. I would NOT recommend them to anyone & AVOID at all costs, as I am now £160 out of pocket and ignored. AVOID AVOID AVOID!!!!!!!”

Helpful Report

Posted 1 year ago

I can see that our team have sent over the returns information to you on a few occasions. The picking error is easy to resolve and just needs you to log the issue on the returns system Returns You can log a returns query below and this will allow you to log damages,faulty items and all other returns. https://www.cheapdisabilityaids.co.uk/tools/returns

Posted 1 year ago

Sensory Education is rated 3.9 based on 1,422 reviews