Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,457 Reviews

73 %

of reviewers recommend Sensory Education

Company Reviews

Metrics

Info

About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

Write Your review

Tell us how Sensory Education made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have taken my money and not provided with item you have been reported to trading standards”

Helpful Report

I have just checked the DPD tracking number for your order Your parcel has been delivered and received by CHAR at 13:50 on Thu 06 Apr 2023

“I ordered something on the 27/01/2023 expecting 2 - 4 week delivery service. I have sent over 20 emails asking were my order is and I have demanded a refund 4 times. I haven't had my refund or my order and after waiting so long for my order and so long for my refund, my last email contained 1 swear word and they blocked my emails. I have wrote in the complaints section twice and I have heard nothing back! My mum who is very vulnerable ordered something for her autistic grandson for his birthday which has been and gone and she has no money to buy him something else which has put her in a very bad place. She feels immensely guilty and she already suffers from really bad depression. It's been nearly 3 months since she placed the order. Never order from this website! They will just take your money with nothing in return.”

Helpful Report

“Absolute worst experience with a company I’ve ever had. Didn’t send my parcel for weeks, communication with the company was absolutely shocking, this is a scam company that has worked under many names. DO NOT ORDEF”

Helpful Report

“Delivery took too long - no update. Packing inadequate, damaged item”

Helpful Report

Dear Katie, We are deeply sorry for the inconvenience caused by the delayed delivery and inadequate packing of your order. Regarding the damaged item, we advise you to report this issue using our returns portal on our website so our staff can investigate and take appropriate action. We are committed to ensuring your satisfaction with our products, and we appreciate your feedback. As for the delivery, we apologize for not providing you with regular updates on the status of your order and we will raise this issue with Royal Mail. Thank you for bringing these issues to our attention, and we hope to have the opportunity to serve you again in the future.

“Awful service”

Helpful Report

“I would never ever buy from this company again and would like to warn anyone not to buy from them I ordered two items on 10th March still waiting for one item that cost 49.99 I have asked for a refund a number of times and no responses So no item, no refund 6 weeks and counting”

Helpful Report

“Your customer services are rubbish. I have ordered the same item twice and you delivered the wrong item twice. I cannot get a response apart from generic form which keep filling in. No telephone contact as sends you straight through to website. . After 4 months still awaiting refunds. No customer service. Sham if a company. Avoid at all cost”

Helpful Report

“Delivery took over one month. If I could give zero stars I would.”

Helpful Report

Dear Annabelle, Thank you for taking the time to leave a review and I'm sorry to hear that the delivery of your order was delayed. We apologize for any inconvenience caused by the earlier failed delivery attempt to your address. However, I'm glad to see that our customer care team responded swiftly to your email and arranged for a re-delivery with DPD. At Sensory Education , we always strive to provide our customers with the best service possible and we understand how important it is for our customers to receive their orders on time. We appreciate your patience and understanding in this matter, and we will do everything in our power to ensure that such delays don't happen again in the future. Thank you for choosing Sensory Education and we hope you enjoy your purchase. If you have any further questions or concerns, please don't hesitate to contact us.

“Order a seat and other items £180 and nothing has came sent email and tried to phone do not order from this company”

Helpful Report

“I received the wrong order, and was sent an item that I could have purchased for much less elsewhere. I contacted sensory education to arrange a return, but haven't received a response yet.”

Helpful Report

“Unfortunately not all of my order arrived, and one of the items that did turn up was wrong, I’ve made several attempts to contact them and they do not respond- very disappointed”

Helpful Report

“Terrible not received item although ordered in December 2022 and minimal contact from seller, even though I have tried several times to get information.”

Helpful Report

“Unfortunately I ordered an item back in December and still have not received it. What makes the review a one star is that communication with this company and customer services is non existent. They send emails saying they will update me and never do. You cannot ring them as they do not answer the phone and refer to email contact. They have taken the money from me and now it’s 4 months on and I have no item. This is tantamount to stealing my money. Having since read reviews on another site not one was above one star with very dissatisfied customers. A shame as I was hopeful to get the product to help my grandson.”

Helpful Report

“I spent over £100 with this company to buy equipment for my son who has suspected autism and global developmental delay. I ordered a fish bubble tube. A starry night time projector. An acrylic wall mirror. And glow in the dark stars. The fish bubble tube arrived smashed to pieces which was dangerous to open the box (see photos) The night time projector they've sent is the wrong one. They've sent a cheaper battery operated one. The one I ordered is a different design. Received in the delivery box for the nighttime projector, was a sort of "IOU" note regarding the acrylic wall mirror. The note says "mirror sent by manufacturer direct in 5-7 days." I have been provided with no tracking information for the mirror by email, letter or otherwise. There is no evidence to say the mirror exists. But on DPD, the delivery for ALL THE ITEMS is marked as completed. The only thing correct about the order was the glow in the dark stars which came with self adhesive pads that were almost impossible to unpeel and stick onto the stars. I raised a return form for the incorrect night time projector on 28th March, the same day the items were delivered, so I can adhere to the 14-day return policy. Sensory Education has not responded. Therefore, I have no information about how to process a return. I've also emailed them directly asking for tracking information for the mirror and to provide proof it is on its way. I've also asked them what will be done regarding the broken bubble tube and I've had no response.”

Helpful Report

“Absolutely appalling. Read their reviews on trust pilot and don’t get scammed. I had to contact my bank, along with many others to get my money back, which luckily I did!! I also reported them to trading standards who are now looking into the company as I told them about all their reviews and how common this is! They don’t send the items and then try to either ignore you or fob you off. Please check their real reviews on trust pilot”

Helpful Report

“Only received part of my order and they ignore my emails They send you part of the order then tell you it’s out for delivery then ignore you”

Helpful Report

We apologize for the inconvenience caused by the delay in your order and we understand your frustration. You should have received a note on the packing paperwork inside the package advising you that the Jumbo dinosaurs were on back order. We are happy to inform you that these are now set for delivery this week, with DPD. As for your inquiries being ignored, please understand that we have been experiencing a high volume of emails due to the end of financial year causing a large uptick in school and hospital orders and i have raised this issue internally in case your messages have been blocked by the spam server. Thank you for your patience and understanding.

“Appalling service and customer care. Ordered the sensory light table on 3rd March and it stated 2 weeks delivery frame. Still no table and I have tried to chase this numerous times!!!!”

Helpful Report

We apologize for any confusion regarding the delivery timeframe for the Sensory Mood Light Table advertised on our website. As stated on the product page, the delivery time for this product is between 2-4 weeks. https://www.cheapdisabilityaids.co.uk/products/sensory-mood-light-table We are pleased to note that your order is still within this timeframe as advertised. We have reviewed your 5 email interactions with our customer service team and can see that we have provided you with the information requested in a timely and professional manner on each occasion and directed you to the 2-4 week lead time on this product. I shall ask our customer care team to reach out to you on Monday to arrange cancellation and refund if you so wish.

“Took nearly 2 months to arrive, terrible customer service”

Helpful Report

“I seem to receive the smaller items perfectly fine but! I have been waiting for the Aurora moonlight blanket since the 3rd of October emailed many times not heard anything for months again! Last email said I would be updated on the item yet still not heard a thing. I’ve also ordered a mirror which said delivery 2 to 4 weeks it’s now been 6 weeks with no update yet again!? Absolute joke! Won’t be using again”

Helpful Report

“Most of order has not been delivered after more than 4 weeks. No communication. Emails go unanswered, no telephone contact available. Very poor service. Will never use again.”

Helpful Report

Thank you for your review! We apologize for any delays in the delivery of your custom-made items. Our product web page clearly advertises the expected time frame for these goods, and we are working diligently to ensure that your items are delivered as soon as possible. We appreciate your patience and understanding and look forward to delivering your custom-made goods to you shortly.

Sensory Education is rated 3.9 based on 1,457 reviews