Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,457 Reviews

73 %

of reviewers recommend Sensory Education

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About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my £240 order a month ago and have not received my items or a refund. This is my Son’s Disability money! Customer service is shocking and they are not replying to my emails efficiently or just ignore me. I have never been so upset with a company before. This is absolutely shocking practice.”

Helpful Report

“I have posted this review on trust pilot and also reported my concerns to trading standards. Only after doing this the company started to give me professional updates after weeks of chasing a undelivered item. Then they sign posted me to this review website saying they have positive reviews. Well all I can see is more negative reviews. In a nut shell I ordered items over a month ago, paid and still don't have the items.”

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“Items were broken Items were missing Took 28 days to arrive (bare in mind, we’re also UK- London based) Poor customer service”

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“ordered stuff 3.5 weeks ago nothings turned up want a refund but being fobed off thsts its with royal mail but they haven't even given me a tracking nbr and roya mail hasnt contactes me to say they have recived it , so its a dead end ,very frustrating and annoying !!..”

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“The two toys I purchased both split open spillling the contents . Dangerous if child left unattended”

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“Outrageously bad experience. Shocking.”

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“Atrocious customer service”

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“Received emails on two occasions promising delivery but item not received. Contacted customer services twice and received what appeared to be an automated response. Eventually delivered four weeks after ordering.”

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“It took over 3 weeks to receive my orders and this was only after about 5 emails chasing the company. Would not recommend this company”

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“Disgusting service and communication! I ordered 5 weeks ago, I’ve contacted 3/4 times to explain I’ve not received my order and I’ve had absolutely no contact at all! Working in a school I’d never ever order or trust this company again!”

Helpful Report

“Missing item!! box not taped. Why was it delivered to a pick up point after one tempt of delivery”

Helpful Report

Hello In your DPD delivery app, the settings for failed deliveries are set as default. If you login to the DPD app this will allow you to configure your default delivery setttings. To avoid failed deliveries DPD also alert you of planned delivery times within a one hour slot and also allow you to rearrange delivery if you are not going to be in. Therefore if you failed to respond they would send the goods to your local collection point.

“Horrendous company to deal with. Impossible to speak to anyone to get clarification on delayed items, just a series of incredibly rude emails. Live chat does not work either. Will not be using again.”

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“NO ORDER RECEIVED, UNABLE TO CONTACT ANY CUSTOMER SERVICE, AM NOW BEING INUNDATED WITH PAYMENT DEMANDS FOR GOODS I HAVE NOT RECEIVED. HORRENDOUS SERVICE - WOULD NOT RECOMMEND TO ANYONE.”

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“I didn't receive all of my items, and I've not been able to get in touch for a refund, still currently waiting on them being sent out again like they said but heard nothing now”

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Hi Zoe Looking at the notes i can see a replacement package has been authorised. This should be with you this week :)

“Emailed as soon as I placed my order and I see when I could expect delivery. I was told 3-5 days. Over two weeks later it arrived and when I have contacted customer services I have had no help or support and in fact they want to charge me for restocking. Had we had any sort of service at all I would have this company on my list for our extensive shopping but now I wouldn’t ever use them or recommend them. Total lack of customer service and support!!”

Helpful Report

“DONT ORDER…. Non delivery, no response, absolute disgrace…. So wish I had read reviews before I spent my hard earned money, but even worse to upset a child with Autism 😡”

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“Don’t order from this company. I placed & paid for an order in August 2022 ( £389.99 ) haven’t received it. They don’t answer phones or repeated emails.”

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“DO NOT ORDER - SCAM!!! Item wasn't received. It was sent to an address 281 miles from where I live. Emailed Sensory education 6 times and I haven't had a response. Commented on FB post and my comment was deleted yet they continue to promote items and post. Horrendous service. Company have now blocked me on social media.”

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“I ordered a couple of things from here the rainbow spinner and it didn't work won't be ordering again”

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“Got my money no product received been waiting 7 weeks supplier has my order but won’t send it as sensory owe them money”

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Sensory Education is rated 3.9 based on 1,457 reviews