I now waited another 5 days for a reply from yourselves but just the the automated reply as if you had read my first email or even looked at my order you would have realised my name is Grace not Jadene “on fire” ******** It’s seems like you’ve made no efforts at all to trace my order & not kept me informed about any processes or results since me first ordering on the 3rd June As I’ve given you plenty of time & been very patient (even when I’ve got a sensory needs little girl who is heart broken) I think it’s now time to get trading standards involved I know some items take longer to goods issue but there bespoke items not off the shelf items & to thinks I was going to order lots more items as you would be able to see by what I had in my basket but luckily for myself I cut this back & thought I’d wait for my first order first I also know I’m well in rights to take this to trading standard now as part of my job where I work is keep us legally compliant & within all trading standards policies & have worked very closely with them before