Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,457 Reviews

73 %

of reviewers recommend Sensory Education

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About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the worst experience from this company. So unresponsive and unprofessional that I don't think they actually have any customer service staff on payroll. I will not be using this company for my Early Years supplies anymore.”

Helpful Report

Dear Farah, Thank you for reaching out to us. I've taken the time to review the communications you had with our team today. I can confirm that we responded to all four of your emails promptly, with an average response time of 27 minutes. Our team was available for support as early as 6:42am, illustrating our commitment to round-the-clock customer care. After carefully examining the email exchange, I believe our team went above and beyond in providing you with timely and accurate information. It's unfortunate when feedback does not accurately reflect the actual experience a customer had. Upon review, I feel our team provided the best possible assistance in your situation. We value your feedback and always strive for excellence in our service. Please let us know if there's any other way we can assist you

“I was sent a bath toy that was not the same as the image shown on the website. In fact it was a much cheaper poor quality version. I pointed this out to seller, but there was no admitting of this or help in the process of return. I had to send the discounted version back on my own expenses.”

Helpful Report

Dear Lin, Thank you for taking the time to leave a review. I've thoroughly reviewed your order, and it appears you purchased the clockwork bather, which can be referenced at: https://www.cheapdisabilityaids.co.uk/products/bathtime-racers-duo The product page displays four assorted designs, and the description clearly states that customers receive an item from this assortment. From your return request and the image you provided, it's evident that the design you received matches one of those shown on the product page. If needed, I'm here to guide you through the images for clarity. We take great care in ensuring our customers receive the exact product they ordered, and in this instance, it appears there was no error on our part. The reason for the returns label process requiring customers to bear the postage cost is for situations like these, where the order was accurately fulfilled. We truly value your business and our staff always strive for precision in processing orders. If there are any misunderstandings or further queries, please do not hesitate to reach out to us directly. We're here to help. Warm regards, Customer relations team

“Absolutely disgraceful poor service do not waste your time using them, took 4 weeks to receive order which was a birthday present so my nephew got this after his birthday, tried to communicate with company just same old thing was said and didn’t get anywhere”

Helpful Report

Dear Vanessa, Thank you for taking the time to leave a review. We truly appreciate your feedback and apologize for any inconvenience you experienced due to the product delay. We understand how important it is to receive your order promptly. We'd like to clarify that the product delay was clearly communicated on the product page at the time of your order. We always strive to provide accurate information to our valued customers so that you can make informed decisions. Your satisfaction is of utmost importance to us, and we're constantly working to improve our processes and provide the best possible experience for our customers. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Once again, thank you for choosing our products. We hope you'll consider shopping with us again in the future. Best regards, Customer Support Team

“delays in receving products, and no follow up on errors on invoice”

Helpful Report

“DO NOT ORDER FROM THIS COMPANY! They have no intention of delivering your goods, only taking your money and running. The customer service provided to me was absolutely disgusting and rude beyond belief. No duty of care at all.”

Helpful Report

“I ordered a clear water tray and it was green when it arrived. I emailed to ask for an exchange/refund and have had no response.”

Helpful Report

Thank you for bringing this to our attention, and we sincerely apologize for the oversight. We understand how important it is to receive the correct item and we're here to help. For a quick and efficient exchange, we recommend using our returns portal on our website. It's designed to streamline the process and ensure that issues like these are resolved promptly. Once logged in, you can easily request the exchange for the clear water tray, and we'll take care of the rest. If you encounter any issues or have further questions, please don't hesitate to reach out. We're committed to ensuring our customers are satisfied with their purchases and experience. Thank you for your patience and understanding.

“Items arrived broken and customer service will not get in touch”

Helpful Report

“The updates for delivery were terrible. All my items arrived at completely different times and I’ve still not received one of them. I spent over £300 for my best friends little girl who has brain damage due to a misdiagnosis and unfortunately the room will now not be complete for her return home.”

Helpful Report

“Awful quality and a terrible delivery process. No contact despite requests made.”

Helpful Report

“I ordered 3 things. I have the balance beam. The beanbag is showing as delivered which is not here.the tuff tray arrived damaged which you have kindly resent and waiting on that to come.”

Helpful Report

“Absolutely awful. My order shipped but never arrived, when I tried to contact the company I was told they would look in to it and not to contact them again. I never heard back from them. I tried to cancel my order but got no reply. I received a second shipping notification and again tried to cancel my order but was told because it had shipped I couldn’t. The package arrived with a damaged box. I am still trying to get in touch with the company for a full refund rather than store credit. I would never use this company again.”

Helpful Report

“Waited over a month for order then said it was all delivered when wasn't Contacted them never heard back and week later rest arrived Still never heard back”

Helpful Report

Thank you for taking the time to provide us with your feedback. We appreciate your patience and understanding regarding the delay you experienced with one of your items. We have reviewed your order and noticed that our customer care team has already been in touch with you to address this issue. We are glad to inform you that the delayed item is now on its way to you and is scheduled to be delivered by Amazon Logistics. We sincerely apologize for any inconvenience this delay may have caused you. We strive to provide prompt and reliable service and we understand that delays can be frustrating. Rest assured, we are working diligently to ensure that your package arrives as quickly as possible. If you have any further concerns or questions, please do not hesitate to reach out to our customer care team who will be happy to assist you. Your satisfaction is of the utmost importance to us, and we are committed to resolving any issues you may have encountered. Thank you for your understanding and continued patronage. We hope that you will give us the opportunity to serve you better in the future.

“Missing order which I had to chase up four times, receiving automated messages throughout. Then, 2 out of 5 of the items that finally arrived were incorrect and of a lesser value than those ordered. AGAIN, I have had to chase this up and AGAIN I have been directed to automated/general problems help, which do not give me the options I need. Worst customer service I have ever experienced.”

Helpful Report

“I ordered my son a bean bag the beginning of June (5th) it is now the 12th of July I still do not have the bean bag and I have emailed lots and haven’t got my money back either. I tried to phone them and a 16 second phone call to be told they don’t do phone calls cost me £6. I am fuming with them. I will not be buying off them ever again.”

Helpful Report

“Placed order advised it was shipped not received any tracking number not received the goods and when you email you receive a reply back stating your order will be 3 to 5 working days not very good customer service”

Helpful Report

“I placed my order 3 months ago and have not received it. I have chased via 12 emails and 3 website contact page messages and have received 1 reply, which said they would check with the warehouse. Nothing since As a not for profit charity we can not afford to lose the £500 they have taken, and the children now have to do without these education pieces”

Helpful Report

“Absolutely awful. Goods never arrived and have not responded to my attempts to contact them. First time I could afford to buy my children first hand toys. So disappointing.”

Helpful Report

“I ordered £250 worth of products 11 days ago and they haven't arrived. No contact from the company, no responses. I've come across another review platform where customers say this has happened repeatedly to them so I feel I've been robbed. They also delete negative reviews so it's impossible to realise this beforehand. DO NOT BUY FROM THIS "COMPANY".”

Helpful Report

“Ordered a cuddle swing- no order number received- money taken out of my account- no goods received in 4 weeks- email advised of second cuddle swing being sent out- still no order number- nothing received- no reply to second email- refund requested as you have taken my money but given me no goods.”

Helpful Report

“Ordered a cuddle swing two weeks ago. I haven’t been notified when my delivery will be coming! Still not received my item! I paid and I am worried that they are not going to deliver!! I have sent multiple emails to ask about my order, no reply! Over £50 I paid!!!”

Helpful Report

Sensory Education is rated 3.9 based on 1,457 reviews