Unfortunately my experience follows the customer below plus many others from TrustPilot, Money Saving Expert and various newspapers. As the below review, I wish I had checked before ordering from this website. Order placed over a month ago, never received so I requested a cancellation 2 weeks ago. Since then another replacement has apparently been sent (despite the order being cancelled) and they will not refund until the second order has been returned - despite it not having been delivered yet! To date I have sent 10 emails and filled in the website form on 3 different occasions and have received no response other than an automated message or unhelpful message. The phone number just tells me to contact by email. Whatsapp is being ignored. If customer services happen to read this, my order is 185979/280121/46 and I would very much like my money back.