My little girl has special needs and receives a local disability fund towards a short break or equipment. I ordered a sensory item for £84 approx 2 months ago and never received the order. I haven't been able to get in contact due to covid, nobody working on phones. I had to email and fill out a form for customer service and they say they will respond in 5 working days. I have filled out the same form 3 times and nobody is responding to tell me where my order is. I still haven't received the order or no refund has been issued so they have my little girls disability fund! I appreciate people are working from home but it's not acceptable to not have a response in 2 months with no order received. Very poor customer service and I'm going to have to do something about them having my daughters money.