If I could have given no stars, I would! I would advise others not to buy from this company, based on my experience and as I will avoid them in the future! They boast 'easy returns' but in my experience nothing is further from the truth e.g a request has to be put forward and approved, in order to return products! I have dealt with numerous companies/organisations but I have never experienced anything like this! When goods are returned (by adhering to their returns policy), you are totally ignored! I am liaising with organisations to help me and to raise awareness. I have sent a formal letter, which to date has been ignored! I will be sending my second formal letter this week and I am prepared to take this as far as I need to - including court! There is some very interesting information online, also an article by The Guardian as well as reviews on Trustpilot (including those under cheap disability aids). ***Update: I have received a full refund for my returns! After the continued silence from S.E, I liaised with Klarna, logged my return with Klarna and then received a refund - thanks to Klarna! It has taken me months but I finally never have to deal with Sensory Education/cheapdisabilityaids.co.uk - again! I hope this information may help others! I have received an email from S.E. (it is a shame that I did not receive one when I was desperately trying to make contact as they owed me money!). The email does not acknowledge their actions (or lack of them!) or provide any sort of recognition of what I have had to endure, let alone an apology! Regarding the rating, it talks about,'changing your rating now your issue has been dealt with and refunded'. My answer is NO, I most definitely will not! If I could, it would undoubtedly be ZERO stars from me!***