I ordered an item from this company back in June 2022 and I have still not received the item - it is now 21st October! I emailed them at the beginning of August to ask where my item was and when I could expect delivery and they emailed back on 9th August to say they were looking into it and someone from their team would get back to me within 5 working days! I have heard nothing since and emails I have since sent have just been ignored. I have also asked for a refund and that has been ignored too. Their phone line is not in use either. I have set up a whole new nursery and had no issues with any company but this one. Absolutely shocking service and to make it even worse it is the children with complex additional needs that they are letting down due to their very poor and frankly disgusting service. Do not use this company!