Appalling customer service. Ordered two items and one of them was wrong. I contacted the company and was simply sent a form to fill in for to return. There was no apology at all. I explained that the form only catered for returns and not exchanges due to their error but was told it was the form or nothing. I had to pay for the cost of the return of the incorrect item and when I questioned this I was told I would be refunded the cost and the correct item would then be sent. I had to chase up the company again when I could see the item had been returned successfully to them and instead of an acknowledgment, I just received an automated email stating my item had been refunded. I emailed them again to say that I didn’t want a refund, I just wanted the item I originally ordered delivered and the cost of the return of the incorrect item refunded. The company will not respond. I now have to pay another delivery charge from another company for the same item. It’s only after my poor experience with the company did I see all the other horrific reviews and news articles about them. Avoid them!