*** DO NOT BUY FROM THIS COMPANY *** Read these reviews firstly.... https://uk.trustpilot.com/review/www.cheapdisabilityaids.co.uk https://www.thisismoney.co.uk/money/news/article-7302657/Charity-blasts-firm-selling-toys-disabled-children.html I would give minus stars if I could, what a scam company and horrendous morals stealing money from vulnerable children. I've been chasing them since November for my missing item and today have received my refund. I had to do a charge back through my bank and provide all sorts of evidence of my attempts to contact them. They never intended on sending me the item and only responded to my emails when I emailed them a copy of the letter I sent registered delivery, citing the sale of goods act and threatening legal action - which I absolutely would have seen through. Had I not followed up my letter with the email with it attached, I would never have received a human response. After several short back and forth emails (clearly sent on a phone), with them threatening legal action and chargeback fees, I asked to speak to someone in management and received this final email: "We have no desire whatsoever to continue to support you,please take all future business elsewhere and we no longer wish to respond." Don't be afraid to challenge this company, read their terms and conditions thoroughly and make sure you write them a letter citing the sale of goods act and your right to a refund. Absolute disgrace