We ordered 3 items in October 22. 1 arrived quickly. We then chased the others after several weeks. 1 more arrived about a week later. Since then we have been trying to get the last item - a trike valued at £170 (a lot of money for a small pre-school) but have not got anywhere! Our email go unanswered, We tried phoning the premium number - basically a message to say "send an email" then hung up. Tried phoning free phone number for "new orders" and got a message saying "sorry we are not currently open". There is no live chat option available. Although the products that arrived are great, if there are any issues with the order, there appears to be no way to get it resolved!