This company steals money from vulnerable children. The majority of the users of their site are parents of disabled children or children with sensory processing difficulties. The type of items this company sell are exactly what the children's Disability Living Allowance payments are for. They take money but don't send the items (usually witholding the most expensive item).
The staff repeatedly ignore correspondence in the hopes that whoever they have duped will give up. The way their customer service system is set up sends you round in circles until the last straw when you must write them a letter stating the Sale of Goods Act. Only then will they respond, but in a hostile manner. They refused to refund me saying it was "with legal" which just was not true - luckily my bank intervened and was able to recoup the loss.
Any positive reviews about this company are fake. The company appears to have been trading for years under various names to get away with this. Search Cheap Disability Aids and read those reviews.
I have reported them to Customer Trading Standards and Watchdog.
Sensory Education will attempt to flag reviews for being defamatory but negative reviews are all justified.
2 years ago
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