I had an initial sales call with Luke who was knowledgeable about all the plans Laura offers. He wasn't too pushy, which was great, but could answer all my questions. I've been given Emily as my coach and she checks in with me every 2 weeks but if I have a question, she is more than happy to answer whenever I ask them. She has helped me stop weighing myself everyday as it was effecting my mental health and is helping me grow some muscle as well as lose some fat. Highly recommend this plan! It's all about the balance of shift life, nights out and eating/exercising well.