The pick up in the airport was not ok, there was no one to receive us. I called your office - and was informed, that the driver will be there soon ( we arrived at the schedule with the flight). But we met another employee from your company who was very helpful. He called our driver - and helped us to the pickup place. Sorry to say it was the same problem last year. The pickup from our apartment was just excellent, just in time. ( the same as last year). Maybe You should send an SMS to the customer " we a right away" when you are delayed. But still, we will continue to use Shuttle Direct - it is much better than tourist buss. Regards Dan Andersen