I have used Shuttle Direct for many years and find it a great service. Always there when you arrive and there to pick you up again on your return journey. The reason i am only giving 4 stars is because of our trip over the previous 2 weeks. We were very much delayed on our outward journey from Cork on 27th September, because of Storm Agnes, so i sent an email to Shuttle Direct to let them know this. I got an email in return advising me that i needed to contact the transport company that were handling our pick-up. As there was no email address for this company, i instead rang the spanish phone number and the gentleman who answered the call had no idea what i was trying to tell him but kept telling me everything was ok!!! We didnt travel until the following morning, 28th September with nobody there on arrival to pick us up. I do think it would be way better if Shuttle Direct could have handled this themselves as it was to them that we paid for our pick up and collection. Nevertheless, i would still use Shuttle Direct in the future.