When we arrived in Madrid, Spain, the representative for the shuttle driver company (apparently a local company contracted to provide the shuttle service) refused to send a drive to the airport to pick us up because our flight had been delayed. The representative of the company in Madrid claimed that they had tried to send us text messages and telephone calls, but there was no evidence of those claimed messages or calls on our phones. The real reason appeared to be that there was a special event (La Vueltas) that made the trip a bit more complicated. We hired a taxi at extra expense to take us near our hotel (the Veultas made it difficult to get exactly to our hotel). The arrival was essentially a disaster. The trip to the airport for the return flight was very good.