I found the website online and seen that Sloomy did a deal on a superking bed set with mattress. I shopped around and found Sloomy were the best deal. I left a message to them when I purchased the items to upgrade the superking mattress and pay what the price difference would be. After a couple of days, I recieved a phone call from Sloomy and a text advising of the price and how to make the purchase of the upgraded mattress. This was very simple and straight forward and I was sent a confirmation email after the purchase confirming the changes and that the website would not reflect the change but it has been completed. After a couple more days, I sent a query in reference to the delivery and I got a phone call back advising the items would be delivered on the weekend. 7 days after I placed my order. On the delivery day I was given an estimated time frame and called with updates on the time frame. The estimate time frame was 0800 and 1200 and the delivery arrived around 1400. The deliveryman were very polite and placed all the items in my hallway as I requested and they were carful not to mark or damage the bed or mattress. As for the superking Berlin Divan Bed I ordered its brilliant quality, lovely colour and easy to assemble the 2 x divan bases and headboard and bottom board. The original mattress which I chose to upgrade from the superking chelsea mattress to the superking Cashmere 2000, well what can I say, Wow what a mattress, so big, comfy, smooth and i must say my first night sleep on the bed felt amazing! I felt like i slept alone and lost my wife as she seemed so far away from me on the superking mattress! I could not feel any movement from her during the night on my side of the bed. So overall on purchase, communication and customer service, delivery and product im scoring 5 out of 5 and I would recommend Sloomy and their products to friends and family.