I chose Stonegate Teddy Bears from a collection of Jellycat retailers because they were absolutely honest about the cost of the item, and the cost of postage. I had confidence that I wasn't placing my order with a rip-off merchant. I felt safe in the hands of a family company who take pride in giving an excellent service with good old-fashioned attention to detail - so rare to find these days. I couldn't believe it when my purchase arrived the very next day, less than 24 hours after placing my order. It was carefully wrapped, not just stuffed into a postage bag. Shopping with Stonegate Teddy Bears has been a delightful experience. Excellent service all round.