“Very rude to their customer! They just accused you are a reseller if you buy lots!! Luckily I found another “real family run” shop to help me sort my nieces birthday’s gifts out to avoid getting ruined by an arrogant shop!!”
“I was so happy with the friendly service I had from Stonegate Teddy bears, super fast delivery well packaged and inside the most gorgeous bear to join my hug thank you so much 😊”
“Order was cancelled without any reason or notice Which make me lost money in credit card transaction. Definitely a real bad experience with disappointment. Won’t recommend others to buy from this websites”
Heya,
We’re very sorry that you weren’t happy with your experience. We usually have an automated email that goes out to cancelled orders and we always try to follow that up with a personal message with more information. As you’ve responded anonymously, I can’t help look into exactly why you didn’t receive this. Please bear in mind that our most common reason for cancellation is a limitation of 2 of each Jellycat item per sale. Some Jellycats are very popular and we endeavour to make sure there are enough to go around for everyone.
If you’d like to get in touch, we’d be happy to assist further.
Kind regards,
Stonegate Teddy Bears
“Excellent service - having never purchased from Stonegate before, I was delighted to receive my order within two days of ordering online and very pleased overall. Will definitely buy from them again in the future.”
“We were visiting York for the day and went in the shop. The staff were so kind and helpful and the lady gave us a card with the shop details on for when the Albee is back in stock. I wanted to buy my daughter one of the Jellycat bags for Easter so because of how great the stagf were I ordered from them. Quick and efficient delivery. Would highly recommend”
“I've bought teddy's from Stonegate on two occasions - in-person and online. Both times the service has been exceptional with their staff being very helpful and delivery being very fast. The quality of teddy's they stock - particularly burkowski bears - is also amazing. Would highly recommend using Stonegate!”
“After finding a particular Jellycat online that I wanted to purchase for my daughters birthday, I came across this family run shop.
In one word my experience with purchasing from Stonegate Teddy Bears is, WOW!!
Their communication is amazing and the delivery was just so fast it was as though Royal Mail had collected it and bought it straight to me.
The Jellycat was just perfect and the owners and staff of "Stonegate Teddy Bears" made my purchase so very special.
I will for sure on my next trip to York be popping into their shop (which, may I add looks just adorable) and no doubt buying more, even purchasing online this will be my 1st choice.
I can't recommend Stonegate Teddy Bears enough..”
“Excellent service. Ordered online. Very reasonable postage and packaging charges. Arrived very prompty. Excellent communications via email notifications. Would most certainly use again.”
