“I am always apprehensive about using a new online shop, but I am thrilled with the service Stonegate have given me. They had all 3 Jellycat toys in stock I have been looking for and charged the same as the company. They were packaged well and arrived really quickly. I can’t fault. Thank you!”
“I ordered a small Christopher Robin Merrythought bear. He was despatched and arrived very promptly. He was well packaged. I am very pleased with him.”
“The bear is gorgeous, he is a replacement for a favourite lost bear though and for this reason i requested one with a blue jumper as this is what previous teddy had, both blue and brown were shown on photo, when it came it was weating a brown jumper, they did say low stock though so i presume no blue jumper bears left and we would rather have this bear with wrong jumper than none.”
“Have visited this store when in York. Staff were friendly so when I was searching online for this bear and they had it in stock it was a no brainier. Item delivered fast and well packaged.”
Heya,
We’d called and left a voicemail to let you know the order had been cancelled and refunded as we couldn’t find the item in our stock room but we’ll make sure that you also get an email in future to avoid any missed communications. Sorry for any trouble this may have caused.
Kind regards,
Stonegate Teddy Bears
“Excellent service. Ordered in the week before Christmas opted for next day delivery, ordered 10am was with us by 1pm the next day. The jelly cat we wanted was out of stock everywhere but here. Arrived perfectly packaged and my daughter was made up. We love York and go often so hoping to take a trip into this shop when we visit soon. Thank you for a speedy service x”
“Great online stockist of jelly cat. Wasn’t aware online too so was made up
Very reasonable postage costs and lovely postage bag that doesn’t have description on bag which helps when it’s a gift.”
“I was more than confident ordering online from Stonegate Teddy Bears as my mum was a very loyal customer (Pauline Daniel) we started going in from the beginning when it opened, and we had long conversations with Kevin, Margaret and I remember a Emily some years later, such a lovely shop the selection of not just bears makes sure there is something to suit every shopper, my Parcel, that arrived within 48hrs of ordering,was a Jellycat Coffee bean, it came intact, and was wrapped well, normally I don't like buying my Jellycats online, because I like to choose the best looking one, but because of my experience of going into the shop with mum, I knew I would get a perfect one, and that I did, he's sat with my other Amuseable Jellycats, Now I know Jellycats are sold at Stonegate Teddies, I will make this my first choice place to order, and if in york I will visit, I have not been in the shop since 2013 and that was with mum, she passed the following January.”
