I ordered the $4 add-on that said someone would call the hotel and ask for an upgrade. When I arrived, I asked them about the upgrade and the lady specifically said that no one had called about it. Plus, they promised "24/7 concierge support" as part of the $4 add-on, but provided no contact info to use it (the only way to contact them was a form on their website where they claim "We normally respond within 1–2 business days").
4 years ago
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