Shocking. I got a phone call at 3pm to say my accommodation wasn't available. They were seeking an alternative. After chasing for 2 hours whilst sitting in our car with nowhere to stay and calling the alternative hotel who stated there had been no enquires we booked elsewhere. No refund at all as they miraculously confirmed my booking at the other hotel 2 mins after I messaged them wanting a full refund. Ruined my birthday weekend. Never use
4 years ago
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