Do not recommend! What few dollars you might save is not worth it. We had two different stays booked with snap travel and we were displeased with both. On the first one their customer service (chat bot) did not work well and couldn't help me with contacting the hotel about a late check in die to a delayed flight. On the second stay we had to cancel and then we found out the stay was nonrefundable. We spoke with the hotel and they have a 48 hour full refund cancellation policy. If you want good customer service do not use snaptravel. You're stuck with a bot that does not understand basic requests and if you do get lucky enough to get an agent, they aren't helpful.