If I could give 0 stars then I would. The prices on this site is good but not worth it. I WILL NEVER book a hotel reservation through this site ever again. I will warn all my family and friends about this site as well. We booked a hotel reservation in advanced for our vacation and due to covid spiking again and CA issuing a stay at home order we are no longer able to travel there. We reached out to customer service. We weren't even asking for a refund we were just asking for a credit for next time. They refused to give it to us twice and they also said do not submit anymore request because they will continue to send the same automated message. This is NO WAY to treat your customers. This isn't the first time we have had issues with this company. We are both contracted employees (computers and healthcare) so we go to hotels a lot. Once again we will never use this website again.