Snap Travel falsely advertised a room at an all inclusive resort by titling the room as “Non-Refundable- All Inclusive”. Upon receiving my voucher after booking, I learned that the room was NOT all inclusive and that the room was falsely advertised. I tried dealing with their agency through their chat support and no one could refund me for the false advertisement. They refuse to take accountability for falsely misleading consumers. This purchase was quite expensive and I feel bad for other consumers falling victim to the same false advertising business practices. There’s no supervisor or manager to speak with, so this situation is literally left to be what it is and likely many people will fall victim to the same false advertisement. I encourage consumers to not use Snap Travel due to my above experience. I’ve traveled a lot (all over the world) and have never dealt with such a dishonest agency. It’s quite shocking since they’re based in San Francisco, so you’d think they’d take a little more accountability like how their tech peers do. That is not the case with this business, so again I encourage consumers to avoid using this service. It’ll save you a headache and lots of time going back and forth with online messenger bots/people (they do not provide a contact number to speak with a live person). When speaking with them, they switch agents mid-conversation. Trust me, DO NOT use Snap Travel