A book a Room with snap travel in Gulf shores Alabama. When we arrived to check in they told us that the Internet and TV was down. We figured no big deal, we could use our hotspots on our phones. Got to the Room and open the door and it was absolutely filthy. It looked like people were still occupying the Room, there was trash everywhere and the beds were turned down. We went back to the counter and while we were there another customer ask for clean towels and they told the customer they were out of clean towels. The hotel offered us a refund but we had to go through snap travel to get the refund. We contacted snap travel, had their representative speak to the representative from the hotel and they had both agreed to refund my money. But then the next day I get an email from snap travel that they will not refund my money. The Room was not as described The conditions work horrible and snap travel in my opinion Is a business that lacks integrity. They will never get my business again and it would behove everyone who reads this to stay the hell away.