Unfortunately I’m going to have to leave this review because of the awful management of this company. My partner and I were supposed to take a trip but a couple days before tested positive for COVID-19. Being the responsible people we are we obviously cancelled our entire trip and quarantined in our home. My partner is a healthcare worker so this trip was meant to serve as a nature based stress reliever. I received a form of refund from every company except this one. This agency was extremely hard to get in contact with, did not take our case seriously, and refused to provide management or supervision contact. They claimed that the hotel refused to compromise but when I contacted the hotel they said it was in the hands of the agency, which is why I sought out answers. All I got in return was “your case is closed”. I’ve booked with many agencies before and have never been treated so poorly like this. They lack a good business morale in these unprecedented times. I highly recommend you DO NOT use this agency for future travel bookings as they lack customer service and business etiquette. Trust me there are plenty of other places far more understanding and helpful especially in these times, save your money and don’t get it stolen by these thieves.