Booked a room with snaptravel, got to the hotel one hour later and had no reservation. Chatted with snaptravel and they were taking care of it. I sit in the parking lot for 3 hour to finally be told they could not get me a room. Went back in the hotel and was told they just gave out the last room. Should had booked with hotels.com 4 hours earlier. Ended up staying in a really bad hotel because all others were booked. THIS COMPANY IS A SCAM!!!! I WILL BE LUCKY TO GET MY MONEY BACK!!! DO NOT USE THIS COMPANY!!!!!!!! I saved all correspondence in case they try to punish me for putting a negative. THE PEOPLE WORKING HERE DO NOT CARE!!!!!!