Awful. I tried to book a last minute room but accidentally booked the incorrect dates. I was unable to get a refund due to being "non refundable" and they wouldn't let me change the dates, stating it was the hotel. This was the last of my money until I am payed and I have nowhere to stay now and no way of getting my money back. Customer service told me there was nothing they could do and gave me no options. Do not use this company, they have no concern for their customers. Thought I was getting a deal, literally was stolen from. Paid for services and received nothing.