I booked a hotel for one night. I paid the additional $5 to cancel. I received a call from the person I was to meet with. She advised that a huge storm was on the way. I was driving there. Unfortunately, the date to cancel had passed (it was only one day). I did not want to cancel, merely change the date. Snap Travel was INTRANSIGENT!! They absolutely REFUSED to change the date, citing their "policy." They refused to be understanding or empathetic. Further, it is impossible to reach a live person. Each communication is canned. NEVER AGAIN!! I will return to Travelocity or Expedia.